Remote
Browse 108 live remote CS roles at top SaaS companies — fully remote positions from CSM to Director level, worldwide.
View all CS jobsCustomer Success is built around communication, relationship management, and data analysis — work that translates naturally to remote environments. QBRs happen over video, health score monitoring happens in a browser, and async updates work well for distributed account teams. As a result, CS has become one of the functions most likely to offer genuine remote flexibility in SaaS, alongside engineering and product. Many of the companies on TopCSJobs — including Notion, Ramp, Deel, ClickUp, and Gorgias — hire remote CSMs as a default rather than an exception.
Remote CS roles vary in structure depending on the company's size and remote-first maturity. Here is what to expect across the most common setups.
No office requirement. You work from any location within the allowed region (often US-only, sometimes worldwide). Companies at this level typically have strong async culture, documented processes, and tooling built for distributed teams.
A mix of remote and in-office work, typically 1–3 days per week in a named city. Common at companies with a physical headquarters that have expanded their remote hiring post-2020. Requires proximity to the office city.
Fully remote day-to-day but with quarterly or annual team offsites or customer on-sites. Increasingly common for Senior and Strategic CSM roles covering enterprise accounts. Travel requirements are usually stated in the job description.
Many US-based companies restrict remote hiring to US residents due to payroll and employment law complexity. If you are based outside the US, filter for roles without a US-only restriction or look for companies with a documented international hiring track record.
Some remote-first companies pay a single national or global rate regardless of where you live. Others use location-based pay bands that adjust base salary to local cost of living. Before accepting any offer, clarify the company's compensation philosophy and whether future moves would trigger a pay adjustment. For live salary benchmarks by role, company size, and region, visit the CS Salary Database.
Remote roles attract more applicants than on-site equivalents, so standing out matters more. Lead with outcomes in your CV — NRR, renewal rates, churn reduction — rather than responsibilities. Highlight any experience managing distributed stakeholders, delivering QBRs over video, or working across time zones. A complete TopCSJobs candidate profile and a weekly job alert will surface new remote CS roles the day they are posted — many remote roles fill within days of going live.
Both exist. On TopCSJobs, roles are tagged as Remote, Hybrid, or On-site based on what the employer publishes in their ATS. Fully remote roles are genuinely location-independent — the candidate can work from anywhere within the allowed region. Hybrid roles typically require 1–3 days per week in a specific office. Always check the workplace type tag and the job description before applying, as some roles labelled "remote" have US state or country restrictions.
Many of the top CS employers on TopCSJobs hire remote CSMs, including Notion, Ramp, ClickUp, Gorgias, Deel, Retool, and Vanta, among others. Remote hiring is most common at companies that are themselves fully distributed or have a strong remote-first culture. New remote CS roles are added daily from Greenhouse, Lever, Ashby, SmartRecruiters, and Workable.
It depends on the company. Some companies pay the same base salary regardless of location (especially fully remote-first companies). Others apply location-based pay bands — meaning a remote hire in a lower cost-of-living area may receive a lower base than a colleague in San Francisco. Always clarify the compensation philosophy in your first call with the recruiter. Visit the TopCSJobs CS Salary Database for live CSM salary benchmarks by role, company size, and region.
Some remote CS roles are open globally, but many US-based companies restrict remote hiring to US residents or specific states due to employment law and payroll complexity. Roles labelled "Remote — US only" or listing individual US states are not open to international candidates. Roles labelled "Remote — Worldwide" or posted by companies with an international hiring track record are your best option if you are based outside the US. TopCSJobs surfaces the location restriction where it can be detected from the job data.
Most US-based remote CS roles expect candidates to work core hours in a US time zone — typically ET, CT, or PT. EMEA-focused remote roles usually expect European business hours. Global remote roles may require overlap with multiple regions, which can mean early mornings or late evenings depending on your location. Time zone requirements are usually stated in the job description — if not, ask before progressing through the process.
Remote CS teams rely on a standard set of tools: a CRM (Salesforce, HubSpot), a CS platform (Gainsight, Totango, ChurnZero, Vitally), a video conferencing tool (Zoom, Google Meet), and a project or task tracker (Asana, Notion, Linear). Slack or similar is the default async communication layer. Familiarity with the employer's stack is a plus but rarely a hard requirement — most companies train on their specific tools.
Remote-first employers care more about outcomes than location history. Focus your CV and cover letter on self-management, async communication, and proactive customer engagement — qualities that translate directly to remote CS work. Highlight any experience working across time zones, managing distributed stakeholders, or delivering QBRs over video. A complete TopCSJobs candidate profile and weekly job alerts will put you in front of new remote CS roles the day they are posted.