Customer Success Career Coaching
Written, async coaching for CS professionals who want stronger interviews and better offers. Prices are published below. No discovery call required to see what things cost.
Built by Hakan Ozturk, former Director of Customer Success, 15+ years in SaaS CS at Adobe, Delphix, BMC Software and SAP.
Start where you are
Three starting points. Pick the one that matches your situation. If you're unsure, send me your resume and I'll tell you which one fits.
Applying, not getting interviews
CS Positioning Audit
A clear diagnosis of what is costing you traction. I review your resume, your LinkedIn, and up to 2 target roles. You leave with a prioritized fix list and a clear read on whether the issue is experience, framing, targeting, or all three.
- ✓Resume and LinkedIn review
- ✓Up to 2 target roles assessed
- ✓Prioritized fix list
Best first step if you're not sure what to fix.
Start the auditInterviewing, not converting
Interview Intensive
I build your interview narrative, a story bank for the questions that decide the outcome, and sharper answers for recruiter screens, hiring manager rounds, and panels. Includes mock prep and direct feedback on your answers.
- ✓Interview narrative and story bank
- ✓Answers mapped to each round
- ✓Mock prep with line-by-line feedback
Best if you have interviews in the next 1 to 3 weeks.
Start interview prepMaking a bigger move
CS Career Accelerator
Sharper positioning across resume, LinkedIn, and personal narrative. Stronger role targeting. Interview stories that sound strategic and credible. Direct coaching across a focused 30-day period.
- ✓Full repositioning across every asset
- ✓Role targeting strategy
- ✓30 days of direct coaching
Best for experienced CSMs and senior ICs moving up.
Start the acceleratorHow every engagement works
Written and async
Everything is delivered in writing. Fewer calendar drains, less vague advice, more output you can reuse. You keep the materials.
Built on your real search
The work runs on your actual resume, your actual target roles, and the interviews in front of you right now.
Defined support window
Your package starts when I confirm scope and receive your materials. Feedback and revisions happen inside the stated timeframe. Once the window ends, the engagement closes. Extra revisions require a new package.
Client story
Senior Customer Success Manager, Cary, North Carolina
Nine years in Customer Success. Enterprise portfolios from $500K to $5M ARR. 95%+ CSAT across 200+ enterprise accounts. Two final-round rejections in a row.
His experience was never the problem. He was reciting metrics rather than telling a story. We rebuilt his final-round presentation on a three-act narrative structure: business hook, strategic tension, value-driven resolution. Then we practiced it until every likely question became another opening.
He presented to the final-round panel and had the offer the same day, at a Fortune 50 technology company.
"They were absolutely blown away by my presentation approach. I got the offer a few hours later, on the same day."
"I wish I'd invested in developing these storytelling skills years ago. I had all the metrics and experience, but I wasn't presenting them in a way that showed the real business impact."Read the full story →
This is one client's outcome. Results vary with market, level, and target role.
Other packages
If one of the three above isn't the right shape, these are available on request. If you are weighing this against other options, I wrote up what CS career coaching costs across the market and how to read a quote.
| Package | Price and turnaround |
|---|---|
| Rush Interview Intensive | $1,980, 48 hours |
| Transform Your CS Career | $6,900, 90 days |
| Resume Revamp | $980, 5 business days |
| LinkedIn Optimization | $980, 5 business days |
| Interview Storyline Sprint | $980, 5 business days |
| Resume + LinkedIn | $1,760, 7 business days |
| Resume + LinkedIn + Interview Prep | $2,720, 10 business days |
Many clients expense this work through a Learning and Development or enablement budget. Copy-paste reimbursement language and an invoice template are available on request.
Guarantee
This applies to engagements of 30 days or longer: the CS Career Accelerator and Transform Your CS Career.
Complete the agreed milestones and action items in the first 30 days. If you see no measurable movement in interview screen rate, recruiter or hiring manager reply rate, or positioning clarity as validated by the finished assets, you can request a refund. I define your baseline at the start so progress is measurable.
Shorter engagements are covered by their stated scope. If the delivered work does not match what was agreed, I revise it inside the support window at no extra cost.
Who you're working with
I'm Hakan Ozturk. I spent 15+ years in SaaS Customer Success at Adobe, BMC Software, and SAP, most recently as a Director of Customer Success at Delphix. I run TopCSJobs, a job board built for Customer Success roles, and The CS Café, read by 4,300+ CS professionals.
I know how these roles are scoped, staffed, and evaluated from the inside. This work is built on what actually moves a candidate from screened out to shortlisted.
Frequently asked questions
Is this coaching or done-for-you work?+
How does async work if my interview is in three days?+
Do you guarantee I'll get a job?+
Can I expense this through my employer?+
Which package should I start with?+
Do you work with candidates outside the US?+
Ready to start?
Send me your resume, your LinkedIn, 2 to 3 target roles, and any interview details. I'll reply with the best-fit package and what the first week looks like.
Send me your details