If you work in Customer Success, the right podcast can sharpen your thinking on churn, onboarding, renewals, and leadership faster than any course. The problem is that most podcast lists online are padded with shows that stopped publishing years ago.
This list covers only shows that are actively producing episodes or have a back catalog deep enough to still be worth your time. Every entry includes who hosts it, where to listen, a recommended episode to start with, and who will get the most value from it.
1. Gain Grow Retain
Hosted by: Jay Nathan and Jeff Breunsbach
Best for: CS leaders building and scaling teams
Listen on: Spotify · Apple Podcasts · Website
Gain Grow Retain is the closest thing CS has to a flagship podcast, with nearly 300 episodes in the archive. The conversations are practitioner-to-practitioner, focused on building CS teams, operating at scale inside B2B SaaS, and the leadership challenges that come with growing a CS org. Even though new episodes have slowed, the back catalog alone makes this essential listening for anyone moving into a CS leadership role.
Start with: "Scaling CS with Brittany Soinski of Loom" for a practical look at how to scale onboarding without losing quality.
2. The CS Cafe Podcast
Hosted by: Hakan Ozturk
Best for: CS professionals following the job market and career trends
Listen on: Website
The CS Cafe Podcast covers the day-to-day reality of working in Customer Success: career moves, job market trends, tooling, and the kind of topics that come up in CS communities but rarely make it into formal content. Episodes are practical, conversational, and connected to real hiring data from TopCSJobs. The show is produced by the same team behind the CS Cafe community, so episodes often tie directly to what companies are actually looking for when hiring CS talent.
Start with: The latest episode on CS job market trends for a snapshot of where hiring stands right now.
3. Churn FM
Hosted by: Andrew Michael
Best for: CS professionals focused on retention and churn reduction
Listen on: Spotify · Apple Podcasts · Website
With over 100 episodes, Churn FM focuses specifically on retention and why customers leave. Andrew Michael interviews founders, CS leaders, and growth operators about the levers that actually move retention metrics. If your work involves renewals, health scoring, or anything tied to NRR, this show has more directly applicable content than most. Past guests include Wayne McCulloch (Google Cloud) and Teresa Anania (Zendesk).
Start with: Any episode featuring a guest from your industry vertical for the most relevant takeaways.
4. Women in Customer Success Podcast
Hosted by: Marija Skobe-Pilley
Best for: CS professionals looking for career inspiration and leadership stories
Listen on: Spotify · Apple Podcasts
The first women-focused podcast in Customer Success, each episode features a conversation with a CS leader sharing her career journey, the challenges she faced, and practical advice for others in the field. The format is personal and story-driven, which makes it stand out from the more tactical shows on this list. The guest roster includes leaders from companies of all sizes, from early-stage startups to enterprise.
Start with: Pick a guest whose company or role matches where you want to be in two years.
5. The Customer Success Podcast by Gainsight
Hosted by: Gainsight team
Best for: Senior CS professionals preparing for leadership interviews
The extensive back catalog covers CS methodology, QBRs, customer health, and CS operations at depth. Guests tend to be VP-level and above, so the content skews toward strategic topics and frameworks. Worth working through if you are preparing for a senior IC or leadership interview. You will pick up the vocabulary and frameworks that hiring managers at mature CS orgs expect candidates to know.
Start with: Episodes on building a customer health score framework for an immediate, applicable takeaway.
6. Digital Customer Success Podcast
Hosted by: Alex Turkovic
Best for: CS professionals building or scaling digital-touch programs
Listen on: Spotify · Apple Podcasts
If your team is moving from high-touch to tech-touch or building a digital CS program from scratch, this is the most focused show on the topic. Alex Turkovic covers automation, in-app engagement, scaled onboarding, and how to measure digital CS impact. The show fills a gap that most other CS podcasts barely touch.
Start with: An early episode where Alex lays out the foundations of a digital CS program.
7. Customer Success Career Coach
Hosted by: Carly Agar
Best for: CS professionals looking for a new role or preparing for interviews
Listen on: Spotify · Apple Podcasts
This is the only podcast on the list focused specifically on CS career development. Carly Agar, a CS career coach with 10+ years in the field, covers job search strategies, interview preparation, resume writing, and how to position yourself for promotions. New episodes drop weekly with practical steps you can apply immediately. If you are actively job hunting in CS, this one should be at the top of your queue.
Start with: The episode on CS interview preparation for the most universally useful content.
8. CSM Practice Podcast
Hosted by: Irit Eizips and the CSM Practice team
Best for: CS operations professionals and CS managers building playbooks
With close to 100 episodes, the CSM Practice Podcast delivers tactical advice on retention, adoption, upsell revenue, and renewal processes. The show features CS experts from around the world sharing strategies and best practices. Recent episodes have covered generative AI in customer success operations and handling challenging customers, keeping the content current and relevant.
Start with: Episodes on building a renewal playbook or setting up customer health scoring.
9. Helping Sells Radio
Hosted by: Bill Cushard
Best for: CS professionals at companies where CS and sales motions overlap
Listen on: Spotify · Apple Podcasts
Helping Sells Radio takes a broader view of the relationship between sales, onboarding, and customer success. It is particularly useful if you work at a company where CS owns expansion revenue or where the boundaries between CS and sales are blurry. The show covers topics like shifting from reactive to proactive CS and building internal alignment around customer outcomes.
Start with: An episode on proactive CS for a framework you can bring back to your team.
10. Success/ful by ChurnZero
Hosted by: ChurnZero team
Best for: CSMs who want short, tactical episodes
Shorter and more tactical than most shows on this list, which makes it easy to work through during a commute. Topics tend to be very specific: how to structure a health score, how to handle at-risk accounts, how to run a renewal playbook. The cross-departmental focus helps CS teams understand how to collaborate effectively with sales, product, and marketing.
Start with: The episode on at-risk account management for an immediately useful playbook.
11. The Jasons Take On
Hosted by: Jason Noble and Jason Whitehead
Best for: CS professionals at all levels looking for accessible, well-rounded discussions
Listen on: Spotify · Apple Podcasts
Two experienced CS leaders break down customer success strategies and best practices in an engaging, accessible format. The hosts do a great job of asking thought-provoking questions and letting their guests, who range from CS managers to VP-level leaders, share practical insights. Episodes cover a broad range of topics from onboarding to customer journey mapping to building long-term relationships.
Start with: "Customer Journey Mapping and Programmatizing Customer Success" for a deep dive into operationalizing CS.
12. Grow & Tell
Hosted by: Alex Kracov (CEO of Dock)
Best for: Revenue leaders and CS professionals interested in company growth stories
Each episode invites a revenue leader in Customer Success, Sales, Marketing, or Growth to share "How I Built This" style stories behind successful companies like Notion, Loom, and LinkedIn. The show covers both company success stories and the individual career growth arcs of the guests. More strategic and narrative-driven than most CS podcasts, it gives you perspective on how CS fits into the broader go-to-market picture.
Start with: "Sustainable Growth in Customer Success" with Shannon Nishi from Customer.io.
13. The Customer Success Channel
Hosted by: Anika Zubair (via Planhat)
Best for: CS leaders building customer-centric organizations at scale
Listen on: Spotify · Apple Podcasts
Anika Zubair draws from her extensive experience building and scaling CS organizations at hyper-growth B2B SaaS companies. Each episode features interviews with CS leaders, strategists, and experts sharing best practices for creating world-class CS teams. The show is particularly valuable if you are at a company going through rapid growth and need to think about how CS scales with the business.
Start with: An episode focused on scaling CS at a company stage similar to yours.
14. Unchurned
Hosted by: UpdateAI team
Best for: CS professionals focused on preventing churn and recovering lost customers
Listen on: Spotify · Apple Podcasts
Dedicated to churn prevention and customer recovery strategies, Unchurned fills a specific niche for companies dealing with high churn rates. The show covers both the tactical side of identifying at-risk customers and the strategic side of building a retention-focused culture. If reducing churn is a core part of your job, this pairs well with Churn FM for comprehensive coverage.
Start with: An episode on building an early warning system for churn risk.
15. SaaS Open Mic
Hosted by: Various industry contributors
Best for: CS professionals who want context beyond CS into the broader SaaS landscape
Listen on: Spotify
Not exclusively a CS podcast, but SaaS Open Mic consistently covers topics that CS professionals care about: product-led growth, onboarding design, and the evolving role of CS in the go-to-market motion. Worth adding to your rotation if you want perspective on how the broader SaaS industry thinks about customer outcomes, retention, and expansion revenue.
Start with: Any episode on product-led growth for relevant crossover content.
Which one should you start with?
If you are newer to CS or building foundational knowledge, start with Gain Grow Retain and The CS Cafe Podcast. If retention metrics are your main focus, go with Churn FM and Unchurned. If you are actively looking for a new CS role, Customer Success Career Coach is the most directly useful. If you are preparing for senior or leadership interviews, work through the Gainsight back catalog. And if you are building or scaling a digital CS program, Digital Customer Success Podcast is the only show focused entirely on that topic.
All of these shows are free on Spotify, Apple Podcasts, or their own websites. Subscribe to three or four that match your current priorities and revisit this list as your role evolves.
Podcasts we considered but left off
Several podcasts appear on other "best of" lists but are no longer actively publishing or have stopped producing new episodes. These include Creating Customer Success (ended 2020), Talking Customer Success (ended 2020), and The CX Cast by Forrester. We only include shows that are currently active or have enough recent episodes to justify the recommendation. If any of these shows resume publishing, we will update this list.
Looking for CS roles while you listen?
TopCSJobs lists 460+ Customer Success roles from companies like Gong, Notion, Intercom, Vanta, and Anthropic, updated daily from real ATS feeds. Browse open CS roles or explore the CS career blog.
