CSM ROLES
Browse 299 live CSM roles at top SaaS companies — Associate, Mid-Market, Enterprise and Senior levels. Updated daily.
View all CS jobsCustomer Success Managers own the post-sale relationship between a SaaS company and its customers. A CSM's core mission is to ensure customers achieve their desired outcomes using the product — driving adoption, reducing churn, and identifying expansion opportunities. Day-to-day, CSMs run onboarding calls, conduct quarterly business reviews (QBRs), monitor health scores, and act as the internal voice of the customer.
Customer Success roles span a wide seniority range. Understanding where you sit — and where you are heading — helps you filter the right roles and frame your experience effectively.
Entry-level, typically 0–2 years of experience. Focuses on onboarding and product adoption for lower-complexity or SMB accounts. A strong entry point for candidates moving from support, sales, or consulting.
The core of the function. Owns a book of business, conducts QBRs, manages renewals, and identifies upsell opportunities. Typically 2–5 years of experience with a demonstrated record of commercial outcomes.
Manages enterprise or strategic accounts. Involved in executive-level relationships and often mentors junior team members. Salary and scope increase significantly at this level.
Moves from individual contributor to leading a team or function. Responsible for CS strategy, tooling, headcount, and org-wide retention metrics such as NRR and gross revenue retention (GRR).
Strong CSM candidates combine commercial acumen with genuine customer empathy. Employers consistently look for:
Tailor your CV to show commercial outcomes, not just activities. "Maintained 105% NRR across a $2M book" is stronger than "managed customer relationships." If you have a CS portfolio, include metrics from QBR decks or health score improvements. Set a weekly job alert on TopCSJobs so new CSM roles reach you the day they are posted.
A Customer Success Manager owns the post-sale relationship between a SaaS company and its customers. Core responsibilities include onboarding new accounts, conducting quarterly business reviews (QBRs), monitoring customer health scores, managing renewals, and identifying expansion opportunities. CSMs act as the internal voice of the customer and typically manage a portfolio of 20–150 accounts depending on segment.
CSM salaries vary by seniority, location, and company stage. In the US, base salaries typically range from $70,000–$90,000 for Associate CSMs, $90,000–$130,000 for mid-level CSMs, and $130,000–$160,000+ for Senior or Strategic CSMs. Total compensation including variable pay can be 10–25% higher. Visit the TopCSJobs CS Salary Database for live benchmarks by role, company size, and region.
Most CSM roles do not require a specific degree. Employers prioritise SaaS product experience, strong communication skills, data literacy, and familiarity with CRM and CS platforms such as Salesforce, Gainsight, Totango, or ChurnZero. A background in account management, support, consulting, or sales is a common entry path. Demonstrating commercial outcomes — such as NRR improvement or churn reduction — carries more weight than formal qualifications.
The distinction varies by company, but CSMs are generally focused on customer outcomes, product adoption, and long-term retention, while Account Managers own the commercial relationship and contract renewals. At many SaaS companies the two roles overlap or are combined. When applying, read the job description carefully to understand whether the role is primarily commercial (quota-carrying) or relationship-and-adoption focused.
Yes. Customer Success is one of the most remote-friendly functions in SaaS. Many of the companies on TopCSJobs — including Notion, Ramp, ClickUp, and Gorgias — hire remote CSMs. Some roles are US-only remote; others are open globally. Use the workplace type filter on TopCSJobs to find fully remote CSM roles, or browse the Remote Customer Success Jobs page.
High-growth SaaS companies are the largest employers of CSMs. On TopCSJobs you will find open roles at companies including Gong, Intercom, Datadog, Amplitude, Notion, Ramp, Braze, Klaviyo, and Deel, among many others. Enterprise software companies, fintech platforms, and HR tech vendors are also consistent CSM hirers. New roles are added daily from Greenhouse, Lever, Ashby, SmartRecruiters, and Workable.
The most common path is demonstrating ownership of a larger or more complex book of business, showing measurable commercial outcomes (renewals, expansion, NRR), and developing executive presence for QBRs with senior stakeholders. Most companies promote from Associate to CSM after 1–2 years, and to Senior CSM after 3–5 years total experience. Moving into a strategic or enterprise segment earlier than expected is the fastest accelerator.