CSM ROLES
Customer Success Manager Jobs
Browse 453 live CSM roles at top SaaS companies: Associate, Mid-Market, Enterprise and Senior levels. Updated daily.
View all CS jobs453 customer success manager jobs at SaaS companies, updated daily. These span Associate, Mid-Market, Enterprise, and Senior CSM roles, and every listing links straight to the employer's application page with no account needed to apply. Every role syncs straight from the employer's own hiring system.
Customer success manager jobs: TopCSJobs tracks live CSM openings from Associate to Enterprise level at SaaS companies, updated daily. Companies with openings on the board include Okta, D2L, Samsara, HPE, Workday.
What does a Customer Success Manager do?
Customer Success Managers own the post-sale relationship between a SaaS company and its customers. A CSM's core mission is to ensure customers achieve their desired outcomes using the product: driving adoption, reducing churn, and identifying expansion opportunities. Day-to-day, CSMs run onboarding calls, conduct quarterly business reviews (QBRs), monitor health scores, and act as the internal voice of the customer.
CSM career levels: Associate to VP
Customer Success roles span a wide seniority range. Understanding where you sit (and where you are heading) helps you filter the right roles and frame your experience effectively.
Associate CSM
Entry-level, typically 0–2 years of experience. Focuses on onboarding and product adoption for lower-complexity or SMB accounts. A strong entry point for candidates moving from support, sales, or consulting, and the level to target if you are working out how to break into customer success.
Customer Success Manager
The core of the function. Owns a book of business, conducts QBRs, manages renewals, and identifies upsell opportunities. Typically 2–5 years of experience with a demonstrated record of commercial outcomes.
Senior / Strategic CSM
Manages enterprise or strategic accounts. Involved in executive-level relationships and often mentors junior team members. Salary and scope increase significantly at this level.
CS Manager / Director / VP
Moves from individual contributor to leading a team or function. Responsible for CS strategy, tooling, headcount, and org-wide retention metrics such as NRR and gross revenue retention (GRR).
What CS employers are looking for in 2026
Strong CSM candidates combine commercial acumen with genuine customer empathy. Employers consistently look for:
- Experience with CRM and CS platforms such as Salesforce, Gainsight, Totango, or ChurnZero
- Data literacy: ability to read health scores, interpret usage data, and build business cases
- Executive presence and communication skills for senior-stakeholder QBRs
- A demonstrated track record of renewals, NRR improvement, or churn reduction
- Domain expertise aligned to the employer's industry (fintech, HR tech, martech, and so on)
How to stand out in your CSM job search
Tailor your CV to show commercial outcomes, not just activities. "Maintained 105% NRR across a $2M book" is stronger than "managed customer relationships." If you have a CS portfolio, include metrics from QBR decks or health score improvements. Set a weekly job alert on TopCSJobs so new CSM roles reach you the day they are posted.
Frequently asked questions
What does a Customer Success Manager do?+
A Customer Success Manager owns the post-sale relationship between a SaaS company and its customers. Core responsibilities include onboarding new accounts, conducting quarterly business reviews (QBRs), monitoring customer health scores, managing renewals, and identifying expansion opportunities. CSMs act as the internal voice of the customer and typically manage a portfolio of 20–150 accounts depending on segment.
What is the average Customer Success Manager salary in 2026?+
CSM salaries vary by seniority, location, and company stage. In the US, base salaries typically range from $70,000–$90,000 for Associate CSMs, $90,000–$130,000 for mid-level CSMs, and $130,000–$160,000+ for Senior or Strategic CSMs. Total compensation including variable pay can be 10–25% higher. Visit the TopCSJobs CS Salary Database for live benchmarks by role, company size, and region.
What qualifications do I need to become a Customer Success Manager?+
Most CSM roles do not require a specific degree. Employers prioritise SaaS product experience, strong communication skills, data literacy, and familiarity with CRM and CS platforms such as Salesforce, Gainsight, Totango, or ChurnZero. A background in account management, support, consulting, or sales is a common entry path. Demonstrating commercial outcomes (such as NRR improvement or churn reduction) carries more weight than formal qualifications.
What is the difference between a CSM and an Account Manager?+
The distinction varies by company, but CSMs are generally focused on customer outcomes, product adoption, and long-term retention, while Account Managers own the commercial relationship and contract renewals. At many SaaS companies the two roles overlap or are combined. When applying, read the job description carefully to understand whether the role is primarily commercial (quota-carrying) or relationship-and-adoption focused.
Are Customer Success Manager jobs available remotely?+
Yes. Customer Success is one of the most remote-friendly functions in SaaS. Many of the companies on TopCSJobs, including Notion, Ramp, ClickUp, and Gorgias, hire remote CSMs. Some roles are US-only remote; others are open globally. Use the workplace type filter on TopCSJobs to find fully remote CSM roles, or browse the Remote Customer Success Jobs page.
Which companies hire the most Customer Success Managers?+
High-growth SaaS companies are the largest employers of CSMs. On TopCSJobs you will find open roles at companies including Gong, Intercom, Datadog, Amplitude, Notion, Ramp, Braze, Klaviyo, and Deel, among many others. Enterprise software companies, fintech platforms, and HR tech vendors are also consistent CSM hirers. New roles are added daily from Greenhouse, Lever, Ashby, SmartRecruiters, and Workable.
How do I move from Associate CSM to Senior CSM?+
The most common path is demonstrating ownership of a larger or more complex book of business, showing measurable commercial outcomes (renewals, expansion, NRR), and developing executive presence for QBRs with senior stakeholders. Most companies promote from Associate to CSM after 1–2 years, and to Senior CSM after 3–5 years total experience. Moving into a strategic or enterprise segment earlier than expected is the fastest accelerator.