US ROLES
156 live Customer Success jobs across the United States — all levels, all CS roles, updated daily.
Browse all CS Jobs →The United States is the world's largest market for Customer Success roles. The majority of the SaaS companies that built the CS function as a discipline — Salesforce, Gainsight, Intercom, Gong, Amplitude, and hundreds of others — are US-headquartered, and CS hiring at these companies is concentrated domestically. Despite a broader tech hiring correction in 2023–2024, CS roles have remained resilient: companies continue to invest in retention and expansion in preference to new acquisition, which keeps CS headcount stable or growing even in cautious environments. TopCSJobs aggregates live US CS roles directly from company ATS platforms — every listing reflects real open headcount, not stale postings.
CS hiring in the US is concentrated in a handful of metros, but remote work has broadened access significantly.
The highest-density CS market in the US. Home to the largest concentration of SaaS companies and the strongest CS community infrastructure (events, networks, meetups). Salaries are the highest nationally but so is cost of living.
Strong enterprise and fintech SaaS market. CS roles here often cover financial services, media, and professional services verticals alongside traditional SaaS. Second-highest CS salary market in the US.
Boston has a strong mid-market SaaS scene anchored by HubSpot and a dense biotech and edtech cluster. Austin has grown rapidly as a CS hub as companies relocate or open secondary offices — lower cost of living with a growing SaaS talent market.
A large share of US CS roles are now remote or hybrid. Remote-first CS employers hire across all 50 states, though some restrict hiring to specific states for payroll reasons. Use the workplace type filter to browse remote US CS roles specifically.
The split between remote, hybrid, and on-site CS roles in the US has stabilised post-2020. Fully remote roles are most common at distributed-first companies and at the Senior and Strategic CSM level, where the role's value is measured by commercial outcomes rather than office presence. Hybrid arrangements — typically 2–3 days per week in a named city — are now the default at most US SaaS companies with a physical headquarters. Fully on-site roles remain but are less common outside regulated industries or companies with strong in-person cultures. For an accurate picture of what is available, use the workplace type filter on TopCSJobs to see only the arrangement that works for you. For live salary benchmarks across all US locations and role types, visit the CS Salary Database.
US CS hiring is competitive at all levels but especially at the Senior and Strategic CSM tier. The candidates who move fastest through interview processes are the ones who lead with metrics: NRR, gross retention, expansion revenue attributed, and accounts saved from churn. Generic claims like "passionate about customers" are table stakes — quantified outcomes are what move you to the shortlist. If you are targeting a specific city or company, engage with the local CS community (Slack groups, LinkedIn, local CS events) before you apply — referrals still drive a meaningful share of CS hires at high-growth companies. Set a weekly job alert on TopCSJobs so new US CS roles reach you the day they are posted.
San Francisco Bay Area, New York City, Boston, Austin, and Seattle consistently have the highest concentration of CS roles in the US, driven by the density of SaaS companies headquartered in or with major offices in those cities. Chicago, Atlanta, Denver, and Los Angeles are also active markets. Many CS roles at US companies are available remotely, which means location is less of a constraint than it used to be — especially for Senior and Strategic CSM roles.
US CSM salaries vary significantly by seniority, location, and company stage. Associate CSMs typically earn $65,000–$85,000 base; mid-level CSMs $85,000–$115,000; Senior CSMs $110,000–$145,000; and Directors of CS $140,000–$180,000+. Total compensation including variable pay and equity can be 15–30% above base at growth-stage companies. San Francisco and New York roles benchmark above national averages. Visit the TopCSJobs CS Salary Database for live benchmarks by role, company size, and region.
The mix has shifted significantly since 2020. A large proportion of US CS roles are now remote or hybrid. Fully remote CS roles are most common at distributed-first SaaS companies; hybrid roles (2–3 days in office) are standard at companies with a physical headquarters. Fully on-site CS roles exist but are less common outside regulated industries or companies with a strong in-person culture. Use the workplace type filter on TopCSJobs to browse specifically remote or hybrid US roles.
California (particularly San Francisco, San Jose, and Los Angeles), New York, Massachusetts, Texas, and Washington state lead in SaaS company density and therefore CS hiring. Florida, Georgia, Colorado, and Illinois are also significant markets. For fully remote roles, state of residence matters less — though some US-based remote roles restrict hiring to specific states due to payroll and employment law considerations.
Most US-based CS roles require the right to work in the United States — either as a US citizen, permanent resident, or valid visa holder. Visa sponsorship for CS roles is uncommon but not unheard of at larger companies. If you are on an OPT extension or H-1B, it is worth asking about sponsorship upfront before progressing through the interview process. Fully remote US roles posted by companies with international hiring infrastructure may be open to candidates outside the US — confirm directly with the employer.
San Francisco remains the highest-density market for CS roles and offers the most networking opportunities within the SaaS community, but it also has the highest cost of living. New York and Boston are strong alternatives with large enterprise and mid-market SaaS markets. Austin and Denver offer a growing SaaS scene at a lower cost of living. For candidates open to fully remote work, city is less relevant — the best move is to focus on company quality and team maturity rather than geography.
Pay varies significantly by location. San Francisco and New York roles typically pay 20–35% above the national median for equivalent CS titles. Boston and Seattle are close behind. Austin, Denver, Atlanta, and Chicago tend to track at or slightly below the national median. Remote roles at nationally-distributed companies often use a single national rate or regional bands. When comparing offers across locations, factor in cost of living, state income tax (no income tax in Texas, Florida, and Washington), and equity value — not just base salary.