London & UK
Browse 52 live CS roles in London and the UK — from CSM to Director level, remote-friendly and on-site.
View all CS jobsLondon is one of Europe's largest SaaS hubs and a major centre for Customer Success hiring. US-headquartered companies including Intercom, Gong, Braze, and Amplitude run their European CS operations from London, while a growing number of UK-native SaaS companies — particularly in fintech, legaltech, and HR tech — have built dedicated CS functions. For CS professionals, London offers a combination of international company exposure, competitive compensation, and a well-established SaaS talent market.
The London CS market covers the full seniority range, though the volume of open roles is highest at the CSM and Senior CSM levels.
Entry-level CS roles in London are competitive — expect high application volumes. A background in SaaS support, sales, or consulting is the most common entry path.
The core of the London CS market. Roles at this level typically own a book of business across EMEA or UK accounts, conduct QBRs, and manage renewals. Many require a second European language for EMEA-facing positions.
Enterprise-focused roles managing complex accounts with senior stakeholder relationships. Less contested than mid-level roles and command the highest compensation in the London CS market.
Leadership roles building and managing European CS teams. Often based in London with responsibility for the broader EMEA region. These roles are typically filled through direct search or referral.
Mid-level CSM salaries in London typically range from £45,000 to £60,000 base, with Senior and Strategic CSMs earning £60,000–£85,000+. Total compensation including variable pay, private healthcare, and pension contributions is typically 15–25% above base. London salaries are lower than equivalent US roles in absolute terms but are among the highest in Europe. For detailed benchmarks by role, company size, and region, visit the CS Salary Database.
TopCSJobs aggregates live CS roles directly from company ATS platforms — Greenhouse, Lever, Ashby, SmartRecruiters, and Workable — so every listing reflects real open headcount. To maximise your chances, tailor your CV to show commercial outcomes (NRR, renewal rates, expansion revenue) rather than activities. If you are targeting EMEA-facing roles, highlight any European language skills prominently. Set a weekly job alert to receive new London and UK CS roles the day they are posted.
CSM salaries in London typically range from £45,000–£60,000 for mid-level roles and £60,000–£85,000 for Senior or Strategic CSMs. Total compensation including variable pay and benefits can be 10–20% higher. London salaries are generally lower than equivalent US roles in absolute terms but are competitive within the European SaaS market. Visit the TopCSJobs CS Salary Database for live benchmarks by role, company size, and region.
It varies by company. Many London-based SaaS companies operate a hybrid model — typically 2–3 days in the office per week. Fully remote roles do exist but are less common for London-listed positions than for US-based roles. Fully on-site requirements are increasingly rare outside of enterprise or regulated industries. Use the workplace type filter on TopCSJobs to find hybrid or remote roles within the London and UK listings.
London has a strong SaaS presence with many US-headquartered companies running their European CS operations from London offices. You will find open roles on TopCSJobs at companies including Intercom, Gong, Braze, Amplitude, and Sprout Social, as well as UK-native SaaS companies. New roles are added daily from Greenhouse, Lever, Ashby, SmartRecruiters, and Workable.
Most London-based roles require the right to work in the UK. Some larger companies will sponsor a Skilled Worker visa for strong candidates, but this is not the norm — check the job description or ask the recruiter before applying. EU, EEA, and Swiss citizens can apply under the UK points-based immigration system. Remote roles listed as UK-based may be open to candidates outside the UK — confirm with the employer.
US-based CSM roles typically offer higher base salaries in absolute terms, particularly in cities like San Francisco and New York. However, London roles often come with benefits such as private healthcare, pension contributions, and more generous annual leave entitlements. When comparing offers, factor in cost of living, tax rates, and total compensation rather than base salary alone.
The London CS job market is active but competitive at mid and senior levels. Entry-level and Associate CSM roles attract high application volumes. Senior and Strategic CSM roles, particularly those covering enterprise accounts or requiring a second European language, are less contested. Specialising in a vertical (fintech, HR tech, martech) and demonstrating commercial outcomes in your CV — NRR, renewal rates, expansion revenue — will differentiate you.
London is home to European CS hubs for many US-founded SaaS companies. Companies with a documented London or UK CS presence include Intercom, Braze, Amplitude, Sprout Social, and Gong, among others. UK-native SaaS companies with CS teams include a growing number of fintech, legaltech, and HR tech platforms. TopCSJobs aggregates live roles directly from company ATS platforms so listings reflect actual open headcount.