Hiring
How Much Does a Customer Success Manager Cost to Hire?
Base salary by level, the fully-loaded cost beyond salary, and when hiring in-house beats outsourcing.
6 min · September 14, 2026Read article →
Career Advice
Best Industries for Customer Success Jobs in 2026
Which industries hire the most CSMs, which pay the most, and how to choose between volume and premium.
7 min · September 14, 2026Read article →
Career Advice
Your First 90 Days as a Customer Success Manager
A 30-60-90 day plan for a new CSM: introductions, triage, and driving outcomes without overpromising.
6 min · September 14, 2026Read article →
Leadership
Director of Customer Success: What the Best Ones Do
Segmentation, retention forecasting, comp design, and the shift from doer to leader.
7 min · September 14, 2026Read article →
Resources
10 Best Customer Success Newsletters to Read in 2026
The customer success newsletters worth the inbox space in 2026. What each one covers, how often it lands, and who it's best for, so you can pick fast.
9 min · August 13, 2026Read article →
Career Advice
Questions to Ask in a Customer Success Interview
The questions to ask your interviewer in a CS interview, by stage, with why each one matters and what a good answer sounds like, plus the red-flag questions that reveal a struggling CS org.
9 min · August 2026Read article →
Career Advice
What Customer Success Career Coaching Actually Costs
Real prices for CS career coaching, including mine. What you get at each level, what makes the price move, and what to ask before you pay anyone.
6 min · July 25, 2026Read article →
Industry Insight
What Remote Customer Success Hiring Actually Looks Like in 2026
Candidate supply, competitor density, and how to check both before opening a remote CS req, using live hiring data instead of a guess.
6 min · July 4, 2026Read article →
Career Advice
How to Know If You Are Underpaid in Customer Success in 2026
Five signals that your CS salary has fallen behind the market, and how to check your pay against real benchmark data in minutes.
6 min · July 4, 2026Read article →
Career Advice
How to Land a Director of Customer Success Role in 2026
What separates Director-level CS candidates from senior ICs, how to position a CSM-to-Director move, and where to find the right roles in 2026.
7 min · April 9, 2026Read article →
Career Advice
Customer Success Interview Questions: What Top SaaS Companies Ask in 2026
The most common CS interview questions at SaaS companies — behavioral, metrics-based, and role-play scenarios — with tips on how to answer each.
8 min · April 9, 2026Read article →
Resources
Best Customer Success Podcasts in 2026 (17 Shows)
The best podcasts for Customer Success professionals in 2026 — CS leadership, churn, SaaS growth, and career development. 17 Customer Success podcasts worth your time, in no particular order.
8 min · April 9, 2026Read article →
Industry Insight
The Customer Success Job Market in 2026: Trends, Salaries & What's Hiring
A current look at CS hiring trends, in-demand skills, salary ranges, and which companies are actively growing their CS teams right now.
7 min · March 18, 2026Read article →
Career Advice
How to Break Into Customer Success (With No Experience)
Which backgrounds transfer into CS, how to position experience you already have, the entry roles to target, and where to find them.
8 min · Updated August 2026Read article →
Career Advice
How to Land Your Dream Customer Success Associate Role in 2026
What CS Associate roles look for, which skills will get you hired, how to stand out from the crowd, and exactly where to find the best openings.
7 min · Updated April 2026Read article →
Job Search
Where to Find the Latest Customer Success Manager Jobs
The best job boards for CSMs, which companies are actively hiring, what the role pays, and how remote vs. on-site trends are shaping the market.
8 min · Updated July 2026Read article →
Recruiting
Working with Customer Success Recruiters: What You Need to Know
How CS recruiting really works, what recruiters are looking for, and the steps to get on their radar before a role ever goes live.
6 min · February 2025Read article →
Resources
The 15 Best Job Boards for Customer Success Professionals
A detailed comparison of every major CS job board, including TopCSJobs, what makes each unique, and which ones are worth your time.
8 min · February 2025Read article →
Leadership
Executive Search for Customer Success Leaders: A Complete Guide
VP of CS and CCO hiring works differently. Learn how executive search firms operate, how to position yourself, and what boards look for.
7 min · January 2025Read article →
Industry Insight
Client Success vs Customer Success: Key Differences and Career Paths
Client Success and Customer Success differ by industry, account model, and metrics. Compare the day-to-day, pay drivers, and career paths for each.
7 min · January 2025Read article →
Beginner Guide
Customer Success 101: The Complete Beginner's Guide
New to CS? Start here. Learn what Customer Success is, the key metrics (NRR, churn, NPS), the tools everyone uses, and how to map your career path.
9 min · December 2024Read article →
Career Advice
10 Practical Tips for Finding Job Happiness in Customer Success
How to evaluate CS roles before you accept them, the culture signals that matter, red flags buried in job descriptions, and how to protect your well-being.
7 min · November 2024Read article →
Workplace
Setting Boundaries in Customer Success: A Practical Guide
Managing client expectations, avoiding burnout in high-touch roles, and drawing lines that protect your time without damaging relationships.
6 min · November 2024Read article →