Name: CS Salary Database — TopCSJobs
Creator: TopCSJobs
License: https://topcsjobs.com/terms

Question 1

What is the average Customer Success Manager salary?

Accepted Answer

Customer Success Manager salaries vary significantly by location, company size, and experience. In the United States, CSMs at mid-market companies typically earn between $80,000 and $130,000 in base salary, with on-target earnings including bonus reaching $100,000–$160,000. UK and EU salaries are generally 10–25% lower in USD terms.

Question 2

How much does a Director of Customer Success make?

Accepted Answer

Directors of Customer Success at mid-market SaaS companies in the US typically earn $130,000–$180,000 in base salary. At enterprise companies, base salaries of $180,000–$220,000 are common, with total compensation including equity reaching $250,000+.

Question 3

What is the difference between base salary and total compensation?

Accepted Answer

Base salary is your guaranteed annual cash payment. Total compensation adds annual bonus, equity value, and any signing bonus. CS professionals in the US typically see total comp run 15–30% above base salary.

Question 4

Is Customer Success Manager salary higher in the US or UK?

Accepted Answer

US-based CSMs earn significantly more in absolute terms — typically 30–50% higher than equivalent UK roles when converted to USD. Remote-first roles for US-headquartered companies often pay US rates regardless of location.

Question 5

How does company size affect CS salaries?

Accepted Answer

Enterprise companies pay 20–35% more than startups for equivalent CS roles. However, startups often offer more equity and faster career progression. Mid-market companies typically offer the best balance of compensation and growth opportunity.

Question 6

How is my data kept anonymous?

Accepted Answer

Individual salary data points are never published. Only aggregated benchmarks appear publicly, and only when a category has at least 5 verified contributions. Your name, employer, and email are never associated with any public data.

Question 7

How often is the data updated?

Accepted Answer

New submissions are reviewed daily by the TopCSJobs team. Benchmarks are recomputed and published automatically every morning at 07:00 UTC.

Role	Base Salary	Typical Total Comp	Sources
Customer Success Associate	$55k $45k – $70k	$50k – $80k	Glassdoor, Payscale
Customer Success Manager	$90k $70k – $120k	$80k – $140k	Glassdoor, Levels.fyi, Payscale
Senior CSM	$120k $95k – $150k	$110k – $180k	Glassdoor, Levels.fyi
Director of Customer Success	$160k $130k – $200k	$150k – $260k	Glassdoor, Levels.fyi
VP of Customer Success	$220k $170k – $280k	$200k – $380k	Glassdoor, Levels.fyi

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