Customer-Facing & Technical
8 hand-picked customer-facing Customer Success roles with a technical surface, where onboarding, integration work, and account health sit together.
View all CS jobsA Forward Deployed Engineer inside Customer Success owns technical onboarding, builds integrations, and keeps an account healthy after the sale. The roles below are a curated slice of that work: Customer Success jobs with a genuine customer-facing engineering surface. Every listing links straight to the employer application page with no account needed to apply.
TopCSJobs lists 8 hand-picked customer-facing Forward Deployed Engineer roles inside Customer Success, where technical onboarding and account ownership meet. Companies with roles on this page include Orca Security, Hightouch, Sprig, WalkMe, and Fieldguide.
The Forward Deployed Engineer title started at data and infrastructure companies to describe someone who sits with a customer, configures the product to their environment, and stays close after the sale. In a growing number of SaaS companies the same work now lives inside the Customer Success organization. The person owns technical onboarding, builds integrations, writes light scripts or pull requests to unblock an account, and keeps the customer live and healthy over the life of the contract. The engineering serves adoption and retention, so the role reports into CS or works alongside it rather than into core product engineering. This page indexes that customer-facing version of the role, not the pure build-and-release kind.
Two shapes share the title and pull in opposite directions. Reading the job description for account ownership is the fastest way to tell them apart.
Post-sale ownership of an account, onboarding and implementation, account health, expansion conversations, and light code to configure or extend the product for one customer. Success is measured in adoption, time to value, and renewal. This is Customer Success with a technical surface.
Mostly build and release work, internal tooling, or on-site infrastructure with little account ownership. Success is measured in engineering output, and the role sits inside engineering. That shape is out of scope for this page.
The listings below are hand-picked from published Customer Success roles that carry a genuine customer-facing engineering surface, so a CS professional reading them will recognize the work rather than land on a pure backend post.
Products have grown more configurable and more technical at the same time that buyers expect faster time to value. A customer who buys a platform wants it working in their environment in weeks, and wants a single person who understands both the product internals and their business goals. That person is hard to slot cleanly into either engineering or account management, so a growing number of SaaS companies place them in Customer Success and give them a technical mandate. The result is a role that reads as CS on the org chart and as engineering in the day to day. The CS Café has written in more depth on this shift and what it means for how CS teams are structured.
For a Customer Success Manager with a technical bent, this is a widening lane. Comfort with an API, a query language, or a scripting language turns into leverage rather than a nice-to-have. These roles tend to own fewer accounts at higher contract values, carry deeper technical discovery, and sit closer to the product team. If you have shipped small fixes for a customer, built an integration, or run a technical onboarding end to end, lead your profile with what you configured, integrated, or unblocked, and the retention or adoption that followed.
For a hiring team, a customer-facing FDE fills a gap that neither a standard CSM nor a core engineer covers well. The CSM may lack the depth to configure a complex deployment, and the engineer may lack the account instinct to steer a renewal. Writing the role clearly matters. State whether the person owns the account and its commercial health, or just the technical build, so candidates self-select correctly. A clear split produces a better applicant pool.
The listings above are a curated set of live Customer Success roles with a customer-facing engineering surface, pulled from the same daily feed as the rest of the board. Each links straight to the employer application page with no account needed to apply. When a picked role fills or expires it drops off this page, so the set stays current. For the full board, browse all Customer Success jobs.
Sometimes. When the job centres on post-sale ownership, onboarding, account health, and light code to configure the product for a customer, it sits inside Customer Success. When it centres on core build and release work with no account ownership, it sits inside engineering. This page indexes the customer-facing kind, where the engineering is in service of adoption and retention.
A customer-facing Forward Deployed Engineer owns an account and its outcomes, runs technical onboarding, and writes light code to unblock that customer. A deployment or field engineer focuses on build, release, and infrastructure with little account ownership. The first is measured on adoption and retention, the second on engineering output. The two titles overlap in name and diverge in day-to-day work.
Usually some. Most of these roles expect comfort with an API, a query language, or light scripting so you can configure the product and build small integrations for a customer. You will not typically own the core codebase. The technical depth exists to move an account to value faster, so it supports the Customer Success outcome rather than replacing it.
A Customer Success or solutions background with technical depth, or an engineering background with strong customer instincts. Experience running technical onboarding, building integrations, or shipping small fixes for a customer transfers directly. Position those outcomes first, and pair the technical work with the adoption or renewal that followed it.
They are a hand-picked set of published Customer Success roles that carry a genuine customer-facing engineering surface. When a picked role fills or expires it drops off this page automatically, so what you see reflects live openings rather than a static archive. Each listing links straight to the employer application page.
Browse the full board for every live CS opening, or use the role and location pages for a narrower cut. This page is a topical slice for customer-facing and Forward Deployed roles inside Customer Success, so it stays small by design.