This is a curated list of Coursera courses for customer success professionals, grouped by where you are in your career. Start with the section that matches your current role, pick one course, and finish it before adding another.
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Breaking Into Customer Success
Customer Relationship Management
Starweaver · Course
A short intro to CRM strategy: segmentation, loyalty programs and retention. A good first step if you're coming from support or sales.
View on Coursera (opens in a new tab)Introduction to CRM with HubSpot
Coursera Project Network · Guided Project
A hands-on guided project inside HubSpot's CRM, quick to finish. Some learners note the HubSpot interface has changed since it was recorded.
View on Coursera (opens in a new tab)Google AI Essentials
Google · Specialization
Google's beginner course on using generative AI at work. Practical AI literacy for any CS role.
View on Coursera (opens in a new tab)Skills for Working CSMs
Voice of the Customer (VoC): Enhancing Experiences
Coursera · Course
How to collect, analyze and act on customer feedback, including NPS and CSAT. Useful if you own feedback loops or bring customer insights to QBRs.
View on Coursera (opens in a new tab)Customer Analytics
University of Pennsylvania (Wharton) · Course
Wharton's intro to how companies use customer data to make decisions. It's conceptual rather than hands-on, so pair it with SQL if you want practical skills.
View on Coursera (opens in a new tab)SQL for Data Science
University of California, Davis · Course
SQL from zero, no coding experience needed. Helpful if you want to pull your own usage and health data instead of waiting on an analyst.
View on Coursera (opens in a new tab)Reports, Dashboards, and Customer Success in Salesforce
Salesforce · Course
Build Salesforce reports and dashboards that tell an account story. Good for CSMs at Salesforce shops who present data to executives.
View on Coursera (opens in a new tab)Storytelling and influencing: Communicate with impact
Macquarie University · Course
Persuasion and storytelling for work. Directly useful for QBRs, executive updates and getting internal teams aligned behind your customer.
View on Coursera (opens in a new tab)Successful Negotiation: Essential Strategies and Skills
University of Michigan · Course
Michigan's negotiation course on planning, tactics and closing a deal. Useful for renewals, pricing conversations and negotiating your own offer.
View on Coursera (opens in a new tab)AI for Customer Success
AI-Powered Customer Success Specialization
Coursera · Specialization
An 8-course series built for customer success teams: VoC, generative AI for CS, retention and support automation, with hands-on work in tools like ChatGPT, Claude and Gemini.
View on Coursera (opens in a new tab)Introduction to Artificial Intelligence (AI)
IBM · Course
IBM's beginner overview of AI, machine learning and generative AI. Good background before you apply AI to CS workflows.
View on Coursera (opens in a new tab)For CS Leaders and Managers
Leading People and Teams Specialization
University of Michigan · Specialization
Michigan Ross courses on motivating people, influence without authority and how to lead teams. A solid base for first-time CS managers.
View on Coursera (opens in a new tab)Customer Centricity with Professor Jagdish Sheth
Kennesaw State University · Specialization
Four courses on customer lifetime value, becoming a trusted advisor and managing expectations. Suited to leaders shaping company-wide customer strategy.
View on Coursera (opens in a new tab)Branding and Customer Experience
IE Business School · Course
How brand and customer experience connect across every touchpoint, using a journey-mapping lens. Relevant if you work closely with marketing.
View on Coursera (opens in a new tab)Career Certificates Worth the Time
Salesforce Sales Operations Professional Certificate
Salesforce · Professional Certificate
A 4-course certificate from Salesforce covering CRM, leads, opportunities and reporting. No prior Salesforce experience needed. Fits CS Ops and RevOps paths.
View on Coursera (opens in a new tab)Google Project Management Professional Certificate
Google · Professional Certificate
Google's project management certificate, including stakeholder management and agile basics. Onboarding and implementation roles lean heavily on these skills.
View on Coursera (opens in a new tab)Google Data Analytics Professional Certificate
Google · Professional Certificate
Spreadsheets, SQL and data visualization. A bigger time commitment, suited to CS Ops or analytics-leaning paths.
View on Coursera (opens in a new tab)Where to go next
A course gives you the vocabulary and the skills, and your next step is putting them to work. If you are still trying to land your first CS role, read how to break into customer success. If you are ready to apply, browse the open customer success jobs.
