If you work in Customer Success, the right podcast can sharpen your thinking on churn, onboarding, renewals, and leadership faster than any course. The problem is that most podcast lists online are padded with shows that stopped publishing years ago.
This list covers only shows that are actively producing episodes or have a back catalog deep enough to still be worth your time. Every entry includes who hosts it, where to listen, a recommended episode to start with, and who will get the most value from it. The podcasts below are in no particular order, every one of them is worth your time.
1. Gain Grow Retain
Hosted by: Jay Nathan and Jeff Breunsbach
Best for: CS leaders building and scaling teams
Listen on: Spotify · Apple Podcasts · Website
Gain Grow Retain is the closest thing CS has to a flagship podcast, with nearly 300 episodes in the archive. The conversations are practitioner-to-practitioner, focused on building CS teams, operating at scale inside B2B SaaS, and the leadership challenges that come with growing a CS org. Even though new episodes have slowed, the back catalog alone makes this essential listening for anyone moving into a CS leadership role.
Start with: "Scaling CS with Brittany Soinski of Loom" for a practical look at how to scale onboarding without losing quality.
2. The CS Cafe Podcast
Hosted by: Hakan Ozturk
Best for: CS professionals following the job market and career trends
Listen on: Website
The CS Cafe Podcast covers the day-to-day reality of working in Customer Success: career moves, job market trends, tooling, and the kind of topics that come up in CS communities but rarely make it into formal content. Episodes are practical, conversational, and connected to real hiring data from TopCSJobs. The show is produced by the same team behind the CS Cafe community, so episodes often tie directly to what companies are actually looking for when hiring CS talent.
Start with: The latest episode on CS job market trends for a snapshot of where hiring stands right now.
3. Churn FM
Hosted by: Andrew Michael
Best for: CS professionals focused on retention and churn reduction
Listen on: Spotify · Apple Podcasts · Website
With over 100 episodes, Churn FM focuses specifically on retention and why customers leave. Andrew Michael interviews founders, CS leaders, and growth operators about the levers that actually move retention metrics. If your work involves renewals, health scoring, or anything tied to NRR, this show has more directly applicable content than most. Past guests include Wayne McCulloch (Google Cloud) and Teresa Anania (Zendesk).
Start with: Any episode featuring a guest from your industry vertical for the most relevant takeaways.
4. Women in Customer Success Podcast
Hosted by: Marija Skobe-Pilley
Best for: CS professionals looking for career inspiration and leadership stories
Listen on: Spotify · Apple Podcasts
The first women-focused podcast in Customer Success, each episode features a conversation with a CS leader sharing her career journey, the challenges she faced, and practical advice for others in the field. The format is personal and story-driven, which makes it stand out from the more tactical shows on this list. The guest roster includes leaders from companies of all sizes, from early-stage startups to enterprise.
Start with: Pick a guest whose company or role matches where you want to be in two years.
5. Unchurned
Hosted by: Gainsight team (formerly UpdateAI)
Best for: CS professionals focused on churn prevention, retention, and customer recovery strategies
Listen on: Spotify · Apple Podcasts
Originally created by UpdateAI and now part of Gainsight, Unchurned is dedicated to churn prevention and customer recovery strategies. The show covers both the tactical side of identifying at-risk customers and the strategic side of building a retention-focused culture. With Gainsight's backing, the guest roster continues to include top CS practitioners sharing real playbooks for reducing churn and expanding accounts. If reducing churn is a core part of your job, this is essential listening.
Start with: An episode on building an early warning system for churn risk.
6. Digital Customer Success Podcast
Hosted by: Alex Turkovic
Best for: CS professionals building or scaling digital-touch programs
Listen on: Spotify · Apple Podcasts
If your team is moving from high-touch to tech-touch or building a digital CS program from scratch, this is the most focused show on the topic. Alex Turkovic covers automation, in-app engagement, scaled onboarding, and how to measure digital CS impact. The show fills a gap that most other CS podcasts barely touch.
Start with: An early episode where Alex lays out the foundations of a digital CS program.
7. Customer Success Career Coach
Hosted by: Carly Agar
Best for: CS professionals looking for a new role or preparing for interviews
Listen on: Spotify · Apple Podcasts
This is the only podcast on the list focused specifically on CS career development. Carly Agar, a CS career coach with 10+ years in the field, covers job search strategies, interview preparation, resume writing, and how to position yourself for promotions. New episodes drop weekly with practical steps you can apply immediately. If you are actively job hunting in CS, this one should be at the top of your queue.
Start with: The episode on CS interview preparation for the most universally useful content.
8. CSM Practice Podcast
Hosted by: Irit Eizips and the CSM Practice team
Best for: CS operations professionals and CS managers building playbooks
With close to 100 episodes, the CSM Practice Podcast delivers tactical advice on retention, adoption, upsell revenue, and renewal processes. The show features CS experts from around the world sharing strategies and best practices. Recent episodes have covered generative AI in customer success operations and handling challenging customers, keeping the content current and relevant.
Start with: Episodes on building a renewal playbook or setting up customer health scoring.
9. Helping Sells Radio
Hosted by: Bill Cushard
Best for: CS professionals at companies where CS and sales motions overlap
Listen on: Apple Podcasts
Helping Sells Radio takes a broader view of the relationship between sales, onboarding, and customer success. It is particularly useful if you work at a company where CS owns expansion revenue or where the boundaries between CS and sales are blurry. The show covers topics like shifting from reactive to proactive CS and building internal alignment around customer outcomes.
Start with: An episode on proactive CS for a framework you can bring back to your team.
10. Breakthrough SaaS Growth with The Jasons
Hosted by: Jason Noble and Jason Whitehead
Best for: CS professionals at all levels looking for accessible, well-rounded discussions
Listen on: Spotify · Apple Podcasts
Formerly known as The Jasons Take On, Breakthrough SaaS Growth covers the full spectrum of what drives sustainable SaaS growth — onboarding, adoption, customer success, renewals, expansion, pricing, and leadership. Each week, Jason Noble (UK) and Jason Whitehead (US) bring in founders, investors, and revenue leaders for candid conversations and practical playbooks. If you want board-level perspective on CS and its role in the broader SaaS machine, this is worth your time.
Start with: "Customer Journey Mapping and Programmatizing Customer Success" for a deep dive into operationalizing CS.
11. Grow & Tell
Hosted by: Alex Kracov (CEO of Dock)
Best for: Revenue leaders and CS professionals interested in company growth stories
Each episode invites a revenue leader in Customer Success, Sales, Marketing, or Growth to share "How I Built This" style stories behind successful companies like Notion, Loom, and LinkedIn. The show covers both company success stories and the individual career growth arcs of the guests. More strategic and narrative-driven than most CS podcasts, it gives you perspective on how CS fits into the broader go-to-market picture.
Start with: "Sustainable Growth in Customer Success" with Shannon Nishi from Customer.io.
12. The Customer Success Pro Podcast
Hosted by: Anika Zubair
Best for: CS professionals looking to grow their career and build world-class CS organizations
Listen on: Spotify · Apple Podcasts · Website
Anika Zubair explores what it really takes to build and scale world-class Customer Success organizations. Each episode features interviews with CS leaders, strategists, and experts sharing their experiences, definitions, and best practices across career growth and company building. If you want to go deeper on what CS actually looks like in practice, this is the show.
Start with: An episode featuring a CS leader at a company stage similar to yours.
13. SaaS Open Mic
Hosted by: Various industry contributors
Best for: CS professionals who want context beyond CS into the broader SaaS landscape
Listen on: Spotify
Not exclusively a CS podcast, but SaaS Open Mic consistently covers topics that CS professionals care about: product-led growth, onboarding design, and the evolving role of CS in the go-to-market motion. Worth adding to your rotation if you want perspective on how the broader SaaS industry thinks about customer outcomes, retention, and expansion revenue.
Start with: Any episode on product-led growth for relevant crossover content.
14. Next Hire
Hosted by: Rebecca Novetsky
Best for: CS professionals actively job searching or looking to stand out to hiring managers
Next Hire is a short-form podcast that puts job seekers in the spotlight, with a strong focus on Customer Success and post-sales professionals. Each episode features a professional sharing their background, strengths, and what they are looking for next — bringing their resume to life in a way a PDF never could. Founded by Rebecca Novetsky, a CS leader and Top 100 Customer Success Strategist 2025, the show is built on a simple belief: the right people just need to be heard by the right audience. If you are hiring CS talent or navigating your own search, this is worth adding to your rotation.
Start with: Any recent episode — each one is a self-contained 10-minute portrait of a CS professional ready for their next role.
15. Customer Success: Pivot Your Career
Hosted by: Alex White and David Lokietz
Best for: CS professionals looking to break into or move up in Customer Success
Listen on: Spotify · Apple Podcasts
Insightful interviews for anyone looking to join or move up in the Customer Success profession. Alex White and David Lokietz speak with guests across CS roles — from CSMs to Chief Customer Officers and CS recruiters — exploring success stories, skills, challenges, and the future of CS. Each episode is built around one goal: helping you find and land your next CS role. If you want to understand what hiring managers are actually looking for, this is worth a listen.
Start with: An episode featuring a guest at the career stage you're targeting — CSM, senior CSM, or leadership.
Which one should you start with?
If you are newer to CS or building foundational knowledge, start with Gain Grow Retain and The CS Cafe Podcast. If retention metrics are your main focus, go with Churn FM and Unchurned. If you are actively looking for a new CS role, Customer Success Career Coach, The Customer Success Pro Podcast, and Customer Success: Pivot Your Career are the most directly useful. If you are preparing for senior or leadership interviews, work through the Gain Grow Retain and CSM Practice Podcast back catalogs. And if you are building or scaling a digital CS program, Digital Customer Success Podcast is the only show focused entirely on that topic.
All of these shows are free on Spotify, Apple Podcasts, or their own websites. Subscribe to three or four that match your current priorities and revisit this list as your role evolves.
Podcasts we considered but left off
Several podcasts appear on other "best of" lists but are no longer actively publishing or have stopped producing new episodes. These include Creating Customer Success (ended 2020), Talking Customer Success (ended 2020), and The CX Cast by Forrester. We only include shows that are currently active or have enough recent episodes to justify the recommendation. If any of these shows resume publishing, we will update this list.
Looking for CS roles while you listen?
TopCSJobs lists 470+ Customer Success roles from companies like Gong, Notion, Intercom, Vanta, and Anthropic, updated daily from real ATS feeds. Browse open CS roles or explore the CS career blog.
