Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
Ocean is a consumer membership that makes online shopping effortless. For just $4.95/month, members get free shipping, free returns, and free package replacement, all from one unified dashboard. Our mission is to make it easier for consumers to support the amazing independent brands they desperately want to, all without having to compromise on the convenience they've come to expect from larger retailers.
Spun out of Yotpo, we're an early-stage team building the membership layer for modern direct-to-consumer ecommerce. We've raised a $4.5m seed round to date, led by Bessemer Venture Partners (investor in Shopify, Anthropic, LinkedIn, and many more), and we're scaling our brand network and member base quickly. You can learn more about us at https://shopocean.co.
This isn't a CSM role in the traditional SaaS sense. Brands don't pay Ocean anything, so our incentives are directly aligned: the more a given brand’s customers sign up to Ocean, the more value a brand gets from Ocean, and the better Ocean does. Your job is to make that flywheel spin faster for every brand you own.
You'll get new brands live on Ocean, show them exactly how effective it can be for their business, and then work hand-in-hand with them to get the most out of it, driving more consumer signups in the process. You'll be the person brands trust to make Ocean work for them, and the person internally who understands what brands need to succeed.
This is a high-ownership, high-visibility role for a self-starter who's comfortable with ambiguity and rapid change, and who wants the direct, visible impact of joining a rapidly-growing company at an early stage.
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base salary $100,000-125,000
In addition to base salary, this role includes a variable compensation component.
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
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