Enablement Business Partner – Customer Success

About the role:

Samsara builds solutions that help improve the safety, efficiency and sustainability of companies in physical operations. We work across a wide range of industries and customer profiles and are expanding our enablement team to continue empowering our sellers to deliver differentiated value to our customers and meet and beat revenue expectations. 

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures.
• Create and implement learning programs to support company-wide change management initiatives for Customer Success Manager (CSMs) to increase productivity throughout the renewal cycle.
• Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field.
• Represent CS learning needs across the business for continuous development investment.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor's degree from a 4 year accredited university.
• 3+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of Customer Success methodologies and renewals or account management strategies.
• Prior experience in post sale roles (ideally in more complex, Enterprise, or technical sales processes) as an Account Managers and/or CSMs.
• Experience collaborating with CS leaders to drive business impact.
• Ability to dive into technical details and learn about product features and customer impact. 
• Strong communication and training delivery skills.
• Ability to coach & leverage CS leadership as change agents to reinforce CSM adoption 
• Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
• Strong organization and project management skills with the ability to manage many projects and tasks simultaneously.
• Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.

An ideal candidate also has:

• Experience working in fast-paced, change heavy environments.
• Ability to balance business needs across multiple stakeholders.
• Ability to guide and motivate sellers to achieve their performance goals.
• Direct experience with Articulate, Absorb (LMS), Showpad (CMS), and/or Jira (Project Management).
• Multi-Lingual: Ability to create/translate learning content. (English, French, Spanish).