Not all CS roles are equal, and not all companies build CS the same way. Before you spend time tailoring an application, it is worth understanding what the company actually looks like as a place to do CS work. Team size, customer segment, and company stage all shape the day-to-day reality of the job.
Here is a look at some of the most active CS employers right now, along with what makes each one worth considering.
Why Company Stage Matters When Choosing a CS Role
Working in CS at a 50-person startup, a 500-person scale-up, and a 5,000-person enterprise are genuinely different experiences.
At a startup, CS is often undefined and you are building processes from scratch. The work is varied and the scope is broad, but there is less structure, lighter tooling, and sometimes unclear career progression.
At a scale-up, you are typically joining a team with an established playbook but still some flexibility to shape how things work. These are often the most interesting CS environments because the company is growing fast enough that the work evolves constantly.
At an enterprise, the processes are mature, the tools are sophisticated, and the accounts are large. Career progression is more structured, but so is the role itself. You are less likely to be building from scratch and more likely to be executing at scale.
Knowing which of these environments suits you is the first filter to apply before sending a single application.
Company Spotlights: Actively Hiring CS Talent Right Now
Intercom
Intercom has made a significant shift toward AI-first customer service, and its CS team is at the center of helping enterprise clients adopt those capabilities. CS roles at Intercom require comfort with product-led conversations and a solid understanding of how AI tools integrate with customer workflows. They value candidates who are direct communicators and genuinely curious about product.
Notion
Notion is growing its enterprise CS function as more organisations adopt it as a central workspace tool. CSMs at Notion typically work with complex, multi-team accounts and need to be skilled at driving adoption across different user personas within the same company. They look for candidates who are organised, proactive, and comfortable navigating large organisations.
Deel
Deel operates in global payroll and HR compliance, which makes their CS work more technically demanding than most. Customers often need guidance through regulatory complexity, so the best CSMs at Deel combine strong relationship skills with a willingness to go deep on product knowledge. They are hiring across multiple regions and experience levels.
ClickUp
ClickUp is one of the more active CS hirers in the project management space right now. Their CS team works across SMB and mid-market, and they look for candidates who are energetic, data-driven, and comfortable managing a high volume of accounts. It is a good option for candidates who want variety and pace.
Paddle
Paddle focuses on SaaS payments and billing infrastructure, and their CS roles involve helping software companies optimise their revenue operations. Candidates with a background in finance, payments, or SaaS go-to-market tend to do well here.
Amplitude
Amplitude is a product analytics platform with a CS function built around helping product and growth teams get more from their data. CS roles here tend to attract candidates who are comfortable with technical conversations and interested in the analytics space.
Braze
Braze is a customer engagement platform with a strong reputation for CS culture and career development. Their CS team is structured and well-resourced, and they have a history of promoting from within. It is a strong option for candidates who want a clear path from CSM to senior or management.
Gong
Gong is the revenue intelligence platform used by a large proportion of sales and CS teams in SaaS. Their CSMs work with some of the most analytically mature go-to-market teams in the industry, which means the role is fast-paced and high-expectation. A good fit for candidates who are commercially minded and confident in data-driven conversations.
How to Research a Company's CS Culture Before Applying
A company's CS culture is rarely visible in the job description. To get a real picture, look at LinkedIn profiles of current and former CSMs and see what they worked on and how long they stayed. Glassdoor reviews can surface patterns, especially if you filter by department. Look for mentions of how CS is perceived internally: is it treated as a revenue function or as an extension of support?
A useful signal is CS headcount growth over the past 12 to 18 months. If a company has been consistently hiring CSMs, that usually reflects that CS is delivering value internally. If they hired fast and then had multiple departures, that warrants more investigation before you apply.
Green Flags and Red Flags in CS Job Descriptions
Green flags: Clear customer segment (SMB, mid-market, enterprise), defined book of business size, mention of NRR or expansion targets, structured onboarding for new CSMs.
Red flags: "Wearing many hats" used for a senior role, vague "customer-facing" language with no CS specifics, the word "support" used interchangeably with "success," no mention of tools or metrics.
Browse all open CS roles at Intercom, Notion, Deel, Braze, and more on TopCSJobs.