Customer Success Associate – Dublin, Ireland

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Job Description

What you’ll do

  • Manage a large customer pool and drive Wayflyer’s revenue through upsells and renewals.
  • Empathise with every aspect of the customer experience, putting customers’ needs first.
  • Guide and coach customers and sales with a dedicated customer success process.
  • Coach customers to be product experts using Wayflyer dashboards.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges
  • Work cross-functionally to implement solutions as the voice of the customer.