Customer Success Manager – Paris, France

Job Description

Your responsibilities

• Become the privileged interlocutor of a portfolio of partners and be available to answer all their questions and solve any obstacle they might face.
• Create and maintain lasting relationships with your contacts.
• Assist our partners in the deployment of the tool and maximize its adoption to achieve their objectives.
• Perform training(s) for our users and advise them on best practices
• Measure and analyze the performance of the use of the tool and define action plans to ensure user satisfaction and retention.
• Create content (videos, writings…) to help our partner deploy the tool within their institution or to inform them of product updates, for example.
• Ensure our partners renew their contracts, and be on the lookout for cross-sell and upsell opportunities.
• Become the spokesperson for our customers internally, with our different teams (technical, marketing, sales, and operations), to understand their needs and solve their problems.
• You will be a driving force in providing our partners with an exceptional customer experience!