Customer Success Engineer - Costa Rica

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Redis is looking for highly talented Customer Success Engineers/Developers to join our CSE Team in Costa Rica. Our CSE’s play a crucial role in our organization by assisting customers in overcoming obstacles, offering essential guidance for product adoption, and cultivating strong client relationships. They act as advocates for our customers within the company.

Additionally, CSEs promote company interests by identifying opportunities for upselling and cross-selling to existing customers. In essence, CSEs collaborate closely with customers in the post-sales phase, delivering comprehensive account management.

In this role you will be the liaison for top-tier clients, managing their customer success journey, ensuring they meet their goals, and helping them to grow their businesses with Redis using cutting-edge, proactive CS systems. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mindset. Above all, a focus on world-class client service is key.

The main focus of this role is to manage customer retention, eliminate or reduce any possible churn risk, and ensure our customers stay with us over the long term. A second additional goal is to help customers learn how to better use Redis to grow their business. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

• Handle and oversee tickets dispatched by support

• Triage these tickets based on the customer issue presented:

• CSE’s will also be required to have a forward-thinking customer service approach and

reach out specific customers proactively, for specific activities, such as but not

limited to, End of Life support and transition, Redis use and risks mitigation

What will you need to have?

• 2+ Years as a developer and customer facing roles consulting, support or operations

• Experience working with with enterprise customers, and/or managing technical accounts

• Experience with SaaS, Front-End Frameworks (React.js, Angular, Vue.js), Back End Frameworks (Node.js, Express.js, Django, Falsk, Ruby in Rails), Database Management, API and Services, and Basic DevOps

• Some experience with public cloud (AWS, GCP, Azure)

• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business

• Problem Solving Skills

• Excellent skills in Research and Analytics

• Must be fluent in English (C2-Advanced)

Extra great if you have:

• Experience with Redis or any other NoSQL database

• Experience with software development (Java, .NET, Python)

• Some experience with DBaaS (relational or non-relational)

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.