Director, Customer Success

About the role:
PetDesk is looking for a Director of Customer Success to lead our CSM teams serving the Independent Market – a $20M portfolio and our biggest opportunity for growth. In this role, you’ll manage and develop a team of 7-10 Customer Success Managers to strengthen customer relationships, increase product adoption, drive retention, and grow revenue. You’ll focus on building a repeatable, scalable approach to customer success while working closely with Sales, Marketing, and Product to create a coordinated strategy that delivers results for our veterinary customers.