Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
Are you passionate about reducing churn, driving product adoption, and delivering customer value at scale?
As a Renewals Success Specialist on the Velocity team (SMB), you will play a pivotal role in safeguarding and growing our customer base by proactively identifying risk, driving meaningful platform adoption, and executing retention strategies across a scaled book of business. This role sits within the Revenue Org to ensure consistent, dedicated resourcing for Amplitude's Velocity segment.
This is a blend of scaled Customer Success, lightweight project management, and light-touch technical consulting. You'll support customers paying $30k+ ARR in AMER, managing roughly 30 active customer engagements per quarter using data-driven insights, digital engagement, and 1:many programs — with 1:1 outreach where it matters most.
If you're excited about combining customer strategy, technical acumen, and automation to make a measurable impact on retention, this role offers a dynamic and meaningful opportunity.
What You’ll Do
As a Renewal Success Specialist, you will:
What Makes You a Great Fit:
At a minimum, you need to have:
Who We Are
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.
We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
Some of our benefit programs include:
Other fun facts about Amplitude:
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
| This role is eligible for equity, benefits and other forms of compensation. Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $110,000 - $165,000 total target cash (inclusive of bonus or commission) |
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