Customer Success Manager

We are searching for a dynamic client-facing Customer Success Manager to join our team!

In this role, you’ll build strong, trusted relationships with SMB customers by understanding their goals and day-to-day needs and helping them get the most value from Yotpo’s products. You’ll work closely with business owners and small teams, using your commercial mindset and practical approach to drive adoption, growth, and long-term customer success. 

How You’ll Make An Impact

• Serve as a trusted advisor to clients, to consult on their business challenges and objectives 
• Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realisation and expansion opportunities 
• Apply a strong understanding of Shopify, DTC ecommerce, and SMB marketing fundamentals to advise customers on acquisition, retention, and lifetime value
• Drive adoption, retention, and expansion across a SMB book of business
• Deliver efficient, high-impact touchpoints such as lightweight business reviews, enablement sessions, and best-practice workshops
• Build and nurture strong client sentiment and impactful engagement with key stakeholders, including decision-makers
• Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions 
• Contribute to and help scale repeatable processes, playbooks, and programs that improve SMB success at scale
• Manage commercial responsibilities, including renewal management and expanding existing accounts.

About You

• 2-4 years of experience as a Customer Success Manager, SaaS Account Manager or an e-commerce marketing expert who wants to bring your knowledge and skills to Yotpo's customers
• Ambitious: You are motivated by the company's growth and success, which is intrinsically your growth and success
• Take ownership: You don't stop until your customers are engaged and successful
• Stamina: You have a fervor for embracing change and evolving with the organisation
• Collaborator: You are curious about your business partners' work and leverage them for the outcomes you need, too
• Winning mindset: You're tenacious and will find a way, because you want to be the best you can be.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo - Australia:

• A monthly wellness budget (minimum of $400).
• In addition to holidays, you’ll enjoy 25 days off each year to do the things you love.
• Join a growing team, as we continue to launch across Asia!
• Individualized career development, rewards and recognition. 
• Wellness and philanthropic programming and events. 
• We are working in a hybrid capacity, spending 4 days per week in our Sydney office.