Head of Customer Success

Why Ivo?

Ivo has the best AI native products in a massive category - enterprise contracts.  We’ve grown 6X in ARR over the last year and have brought on the best logos in the world (e.g. Reddit, Pinterest, CDW, Canva, Uber, IBM and many other of the best and most successful companies in the world).  We just raised a $55M Series B.  We are growing - fast.

With over 400 customers worldwide including some of the best logos in the world (e.g. Reddit, Pinterest, CDW, Canva, Uber, IBM, General Motors, DoorDash), we need an ambitious and experienced customer success leader to help us level up and deliver a delightful product experience to these customers.

Position Overview
We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our customers achieve extraordinary outcomes with Ivo.

This is a leadership role for a builder. You will design and scale the systems, processes, and team that drive user adoption of Ivo, ensuring that users are as obsessed with Ivo as we are. You'll own the full customer success motion across our enterprise and mid-market segments, leading a team of world-class CSMs dedicated to making every user successful.