Customer Success Engineer

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long-term retention and growth.
Our focus is not only customer satisfaction — it is operational impact. We align cross-functional stakeholders internally and externally to ensure Outreach drives real business results.

The Role

The Customer Success Engineer (CSE) is the technical heartbeat of the Customer Success motion.

This role partners closely with CSMs, Sales, Solutions Consultants, Professional Services, Product, and Engineering to ensure customers are architected for success — from CRM integrations and workflow automation to AI configuration and performance optimisation.
The CSE is responsible for proactively auditing, optimising, and evolving customers’ technical environments to maximise adoption, AI maturity, and business impact.
This is not a reactive support role. It is a strategic technical ownership role embedded within Customer Success.

Location: London (2 days per week in office)