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About this role
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Our Mid-Market Customer Success Managers pick up where our Implementation team leaves off, and your mission goes far beyond software adoption. At Samsara, you are part of something bigger: improving the safety, efficiency and sustainability of the operations that power our global economy.
You will help customers turn dashboard stats into actual behavior change; ensuring truck drivers return home safely and essential goods are delivered without incident. Your role is cross-functional, working alongside Sales, Support, and Renewals to help traditionally underserved sectors embrace AI and real-time data to protect their frontline workers.
This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.
You should apply if:
- You want to impact the industries that run our world: You want your daily work to have a tangible effect on physical operations. Every workflow you optimize helps reduce accidents on the road or ensures workers safety on active construction sites.
- You possess a high degree of tenacity: You are a problem solver who enjoys the "step change" that comes with an evolving organization. You have the drive to navigate ambiguous challenges and find innovative ways to help customers see value quickly.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: You thrive in a high-growth environment where you have the autonomy to master your craft. You are looking for a place where your individual contributions can shape the future of the department.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Conduct workshops to identify workflow improvements and translate those insights into joint success plans that define clear objectives, metrics, and timelines for achieving business value.
- Lead business reviews with our customers’ decision-makers to celebrate successes and align on additional goals.
- Deeply understand Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for this role:
- 2 - 4+ years of experience in a customer success, account management, sales, or consulting role. Enterprise SaaS experience preferred.
- Thrives in a fast-paced, change-heavy environment by taking initiative and going above and beyond, utilizing the high emotional intelligence and priority management skills required for this demanding, high-visibility role.
- Demonstrates a solutions-oriented mindset and strong problem-solving skills, maintaining diplomacy, tact, and poise when communicating through high-pressure customer challenges.
- Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software.
- Experience supporting or working with technical products.
- Bachelor’s degree from a 4-year institution.
An ideal candidate also has:
- Strong bias for action, and the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$66,261.36—$111,363.63 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.