Cisco Customer Success Manager (CSM)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Cisco Customer Success Manager (Cisco CSM) supports strategic enterprise-level relationships with a dedicated focus on the consumption of Cisco Enterprise Agreements. The Cisco CSM is responsible for providing a core set of knowledge to help deliver immediate value to the customer related to enterprise agreement best practices, buying rules, and adoption advisement. The CSM will serve as a trusted advisor of Cisco products and work directly with AHEAD’s supporting account teams to facilitate engagement and integration of Cisco solutions, identify business outcomes, mitigate adoption barriers, and interpret customer usage data around software entitlements and services levels as they relate to the enterprise agreement, while cultivating new opportunities and account growth.