Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

Join us on our mission to make a better world of work.

Culture Amp is the world’s most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first.

We do this by bringing together pioneering people science and powerful technology. Over 3000 companies trust Culture Amp to collect, understand, and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a ‘nice-to-have’ but a ‘necessary-to-survive’.

What You Bring to Camp

Culture Amp is a fast-growth organization, and you’ll be expected to learn quickly and take action that leads to the success of your customers.

To get there, you’ll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, use critical thinking skills, and demonstrate perseverance.

Your role at Culture Amp:

Establish a trusted and strategic advisor partnership with your customers (~700 customers with 50-400 employees) to advance their employee experience (EX) strategy (including feedback, performance, and development) and drive continued value of Culture Amp products and services.
Work with customers to identify and establish goals and priorities, and support the customer in achieving those goals.
Own the overall relationships with customers from your large book of business to drive adoption and usage, ensuring retention, value-realization and advocacy.
Analyze data, customer usage, and leverage product knowledge to uncover or develop expansion and upsell opportunities.
Enable customers to use the platform and, more broadly, the domain of people and culture.
Advocate internally for customer needs, including cross-functionally.
Partner with:

Implementation Managers to ensure successful and timely product activation
Renewal Managers who play a key role in securing renewals
Account Managers who play a key role in expansions/upsells
Support team, giving you bandwidth to help customers and drive strategic value

After 3 Months You'll…

Work with your assigned book of business on how to use the platform, resolve issues, drive adoption, and partner on renewing existing customers.
Influence organization and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy
Lead strategic calls with decision makers.

You have:

2-3 years of experience in a customer-facing role in a SaaS environment
Track record of driving results in product adoption, customer engagement, retention, and expansion via scaled programs
The ability to design and maintain a complex customer experience that includes both tooling and live interventions from Customer Success
The ability to identify hypotheses, design experiments, and assess their effectiveness in driving customer outcomes
You know how to lead complex projects from start to finish and measure your success
You excel at creating clear and impactful communications, both internally and externally

You are:

Passionate about working in a Culture First environment and bringing that dynamic to customers
Curious and empathetic about customers' use cases and needs
Able to operate autonomously and make decisions confidently
Resilient and adaptable to change

For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission

The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

Base Salary Range (US)

$106,000—$118,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
Extended year-end breaks: An extended refresh period at the end of year
Excellent parental leave and in work support program available from day 1 of joining Culture Amp
5 Social Impact Days a year to make a positive impact on the community outside of work
MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

Scaled Customer Success Manager

About this role