Trustedshops – Director of Customer Success, DACH

$50,000 - $150,000 / year
Application ends: 11/30/2022
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Job Description

Trusted Shops is a growing, international SaaS company with six locations and over 900 trustees across Europe. We have made it our mission to create a digital world that can be trusted.

As Director of the Customer Success Unit, you will support our customers to achieve maximum success by using our platform and ensure logo retention. Together with your team, you are responsible for a portfolio of more than 30,000 B2B customers from the DACH region and contribute to getting closer to our goal every day: creating trust in a digital world.

Management and further development of six team leads within the Customer Success and Customer Support Unit with 40 employees
Definition and implementation of the customer success strategy and development of future-oriented structures to achieve the greatest possible ROI for our customers
Responsible for logo retention and annual renewal
Monitoring and optimization of Customer Success KPIs
Sparring partner and initiator for the strategic development of the customer
Internal ambassador for customer success
Cross-interface collaboration with management, sales, product management, operations, and consumer service

Demonstrable track record of building scalable SaaS business operations and delivering key business outcomes
Several years of professional experience in a comparable position with at least five years of experience at the management level
Proficient in German and English
Coaching and mentoring of team members
Excellent communication and networking skills
Assertiveness, commitment, and reliability


Remote or flexible working from Germany, Spain, UK, Netherlands, Poland, France
Permanent employment with Europe’s trusted brand
30.5 days vacation
Buddy program (an experienced trustee is at your side)
Individual development opportunities
Team events (summer party, Christmas party, unit events)
Health Pass (free online and offline sports, fitness and health courses)