Tessian – Customer Success Manager – EMEA, London

09/15/2022
$50,000 - $150,000 / year
Application ends: 11/30/2022
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Job Description

We’re building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error – like data exfiltration, accidental data loss, business email compromise and phishing attacks – with minimal disruption to employees’ workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here.

Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.

Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in London, San Francisco, Boston, and Austin, and is one of the Top-3 2021 Best Places to Work for Women.

Customer Success at Tessian 

Customer-centricity is at the forefront of everything we do at Tessian. We’ve built a world-class Customer Success team, and are now looking for an ambitious CSM to join our ranks in EMEA

Taking ownership of a strategically critical portfolio of customers, you’ll be working closely with organisations ranging from 300-5000 employees, across industries (legal, financial, technology, etc) and stakeholder roles (incl. CIOs, CTOs, CISOs). As well as being responsible for renewals and advocacy in our EMEA customer base, you’ll be a bridge between Product and our customers – communicating our technology, understanding pain-points and interpreting future customer needs to inform product development.

We’re looking for brilliant communicators, builders and straight-up hustlers to give our customers the world-class support they deserve – building strong and meaningful partnerships at all levels.

In this position you’ll get to:

  • Own and engage with a portfolio of 30+ customers.
  • Build a deep understanding of Tessian’s product and consult customers on how to accelerate their business objectives.
  • Develop trusted advisor relationships with executive stakeholders (incl. CIOs, CTOs, CISOs).
  • Fully own your book of business from a revenue perspective, assuming responsibility for revenue and NRR targets.
  • Own the renewal process – identifying expansion opportunities, and proactively mitigating against churn risk.
  • Own and deliver customer review meetings – accurately assessing customer health, helping to define adoption strategies and ultimately ensuring value realisation.
  • Be the voice of the customer internally, driving continuous improvement in Tessian’s product and processes.
  • … put your own stamp on Tessian’s business! CSMs at Tessian work with every other team across the business. This is an opportunity for true business exposure and a natural springboard into many other teams across the business.

We’d love to meet someone who:

  • Is driven & highly ambitious.
  • Is a best-in-class communicator, both verbally and in writing.
  • Has experience working in a fast paced, high-growth B2B SaaS technology environment, selling enterprise software.
  • Has 3-5 years of quota carrying account or customer success management experience, with responsibilities over retention as well as expansion.
  • Understands the Legal, Financial and Professional Services sectors.
  • Is a self-starter, full of new ideas and ready to get stuck in.
  • … has a unique experience that you believe is relevant and an advantage. Every CSM is different and we embrace that.

Why we think you’ll love it here 😍…. 

It’s important to us that all Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark to provide above market rate salaries – there’s plenty more too…. 

Be at your best, both inside and outside of work

• 25 days of paid holiday (plus 8 bank holidays, and an additional day for every year you’ve worked at Tessian!)

• Private health insurance provided through Vitality Health and mental health support through our Employee Assistance Program

• Up to 60 days of working abroad, limited to 30 days per trip a year

• Spill – employee mental health support through Slack

• Classpass – subsided access to gym time and classes

• Flexible working hours and working from home (if you’re not already remote!)

• Enhanced pension contributions, matched up to 5%

• We’re family friendly, with policies built to support you in all stages of life

• Work-from-home subsidy upon joining, so you can kit out your home office.

• High-quality tech kit provided for you to work on including MacOS kit & Tessian ANC headphones

• If you’re relocating to join the team, we’ll provide a contribution to help with your costs 

• Fertility support via Carrot covering adoption, surrogacy support, fertility treatments, support during pregnancy and more

Beyond work

• Elite membership of the Tessian House System…

• Every other Wednesday we get together to share team updates and drinks

• Monthly team socials & a big, whole company extravaganza every quarter

• Never-ending ping-pong tournaments

Equality & diversity ⚖️

Our mission to empower and protect people is a reflection of two of our values: Human First and We Do the Right Thing. For us, Diversity, Equity and Inclusion is also a reflection of these core values. 

As a human first company, we are committed to creating a diverse, equitable and inclusive environment where all our Tessians have the opportunity to thrive. We strive for a better Tessian, and a better world. We’re working inside and outside Tessian to improve diversity and equity in our industry, and foster an environment where everyone feels a sense of belonging.

Our strategy touches each part of a Tessian’s life cycle, from applicant to employee, ensuring that we keep DEI at the core of every point in our candidate and employee experience. Read more about our DEI commitments here.

Obligatory small print

Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.

By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy

Please note, that any job offers will be subject to the candidate passing background screening checks.