RealPage – Director, Customer Success Onboarding & Enablement, US

09/19/2022
$100,000 - $200,000 / year
Application ends: 11/30/2022
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Job Description

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

ABOUT THE TEAM

RealPage is the leading global provider of SaaS and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

We are searching for an inspirational thought leader and change catalyst with a history of success in bringing to life the strategic vision, transforming corporate culture, and steering the execution of world-class training development programs that achieve ambitious business objectives.

WHAT YOU’LL DO

The Director of Onboarding and Enablement for the Customer Success is responsible for creating a best-in-class onboarding and enablement strategy to successfully onboard new talent joining the organization (internal and external) to reduce their ramp time and enable the ongoing development of our current talent.  This role will partner closely with cross-functional leaders to ensure the onboarding and enablement programs support the goals of the organization.  

We are looking for a dynamic thought leader with experience creating and executing best-in-class training and development programs that achieve the Customer Success Team’s strategic objectives. The ideal candidate for this role will act as a change agent, continuously identifying areas for improvement This role will support the achievement of the Customer Success team’s strategies and objectives, creating better outcomes for our teammates and clients.

PRIMARY RESPONSIBILITIES

  • Partner with Customer Success leadership to analyze organizational needs, provide solutions, and close competency gaps
  • Create and best-in-class onboarding & enablement strategy for the global Customer Success team
  • Align learning and development (L&D), and enablement activities with organizational strategy, establishing and improving practices, processes, and tools to ensure organized learning and development programs
  • Partner with RealPage’s Organizational Development, Human Resources, Content Designers, Account Managers, and Product Experts to ensure relevant, up-to-date content is accessible to all Customer Success teammates
  • Partner with Human Resources to ensure career paths are defined and the corresponding development programs are created to support internal career progression
  • Develop processes and procedures for storing, sharing, and curating learning content
  • Identify and share metrics to show the impact learning content is having on the organization
  • Collaborate with functional leaders and customers to create specific role-based training programs. This leads to an ongoing partnership with both internal and external resources for improved overall user adoption

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Bachelor’s Degree preferred
  • Proficiency using MS Office applications (Outlook, Word, PowerPoint, and Excel)
  • 7+ years of progressive leadership experience in Training and/or L&D role
  • Strong verbal, written, and interpersonal communication skills
  • Understand business/multifamily operations preferred
  • Ability to work closely with and elicit cooperation from a wide variety of sources including Executive Leadership, Product Partners, and other departments
  • Ability to take ownership of assigned responsibilities and issues, address and resolve all issues utilizing available resources in a timely and proficient manner
  • Persuasive, encouraging, motivating, and possessing a strong executive presence

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PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Previous experience with SaaS technology company or agency experience with SaaS technology companies desired.

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.