Planet – Customer Success Manager, Amsterdam, Remote

09/15/2022
$50,000 - $150,000 / year
Application deadline closed.

Job Description

The customer success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our growing EMEA Agriculture segment.  Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention and expansion. The ideal candidate is a self-starter, a creative thinker, and a great communicator. By maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. You will grow and utilize your agriculture domain expertise and good working knowledge of remote sensing, GIS, and geospatial imagery products to be our customer’s go-to Planet ambassador.

Impact You’ll Own:

  • Build and maintain strong, long-lasting customer relationships with our customers from the agriculture domain
  • Assist customers to expand their usage and adoption of our products
  • Onboarding and training of new clients
  • Co-own contract renewal with sales
  • Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals
  • Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
  • Work closely with sales representatives and other teams across the company
  • Bring in domain knowledge and be the trusted advisor to our Agriculture customers

What You Bring:

  • Proven track record of successfully managing customer relationships or projects
  •  2+ years of experience in Customer Success, account management, or similar
  • Ability to successfully communicate and coordinate with international customers & sales teams
  • Strong problem-solving skills,  proactive work style, and ability to work independently
  • Background in and passion for agriculture and excitement to partner with leading global companies on scaling innovative technologies, understanding industry workflows, and needs
  • Strong problem-solving skills,  proactive work style, and ability to work independently
  • Ability to multitask and prioritize job requirements
  • Experience in earth observation and related fields
  • Excellent verbal and written communication skills in English
  • Willingness to travel

What Makes You Stand Out:

  • Working proficiency in another European language 
  • Working knowledge of geospatial technologies, GIS or Remote Sensing
  • Technical affinity around APIs or scripting

Benefits While Working at Planet:

  • Additional company winter holidays and regular global days off
  • Remote friendly work environment and flexible working hours
  • Contribution to our growth by offering equity options for employees
  • Giving back to the community – one day per quarter for charitable work
  • Learning and Tuition Reimbursement
  • Regular hack weeks and meetup events to exchange knowledge
  • Home office budget
  • Employee Resource Groups provide empowering spaces for connection and mentorship

Some Press About Us: 

Our CEO, Will Marshall featured on TED and featured in a Planet Blog

“Planet: Bringing Space Back Down to Earth”

Tiny, privately owned satellites are changing how we view the Earth features in NBC News

“Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace” —Planet Blog

Why we care so much about Belonging. 

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity, and inclusion.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute in more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. 

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. 

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet’s front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.