Data.ai – Customer Success Manager, Gaming, London

09/16/2022
$50,000 - $150,000 / year
Application ends: 11/30/2022
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Job Description

data.ai is the mobile standard and the trusted source for the digital economy. Our vision is to be the first Unified Data AI company that combines consumer and market data to provide insights powered by artificial intelligence. We passionately serve enterprise clients to create winning digital experiences for their customers.

We care deeply about our high-performance culture and operate as a global team. We have set excellence as our standard, hold each other accountable, continuously push innovation and win with style.

We are a remote-first company and we trust our people to get it done from the location that works for them.

What can you tell your friends when they ask you what you do?

As a Customer Success Manager at data.ai, you will work with a portfolio of clients and be accountable for driving the adoption, engagement, renewal, and growth of our platform and data set. You will partner with the Account Management Team to build relationships and uncover the pain points of your clients and show them how they can drive business value while using the data.ai platform.

We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and allow you to work with the most dynamic companies in the world—those working on the next big thing.

Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers. This is a sales and client relationship role, not technical support.

You will be responsible for and take pride in…

  • Develop trusted advisor relationships with decision makers and executives mostly from mobile internet tech companies.
  • Leverage digital tools to develop your customer success plans, and help customers drive business value from the data.ai platform.
  • Ensure the customer success plan is being executed. Able to manage client onboarding processes: have a strong knowledge of our data, methodology, and visualization tools and be able to explain to internal and external stakeholders.
  • Develop best practices with various verticals and share them with your customer efficiently
  • Able to identify at-risk accounts and turn around those accounts.
  • Responsible for key customer success metrics, including customer renewal and net expansion.

You should recognize yourself in the following…

  • Experience in an Enterprise account management/ customer success role OR experience in a management consulting role with direct impact to clients.
  • Experience in the Mobile / Gaming or Data industry is a plus.
  • Business savvy – ability to understand the value chain of an industry and to quickly catch the industry dynamic. Also being able to translate customers’ business agenda into data and offerings in a good manner.
  • Problem-solving capability – Recognizing the essential characteristics between things, also being able to use creative, abstract and inductive methods to find key or potential problems when faced with complex problems.
  • Polish and credibility with C-level executives – ability to develop Exec alignment within strategic accounts.
  • Strong relationship-building and management skills.
  • Highly self-motivated and goal-driven (quota-driven).
  • Multi-Language Skill is a plus.
  • Energy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!
  • You’re an app fanatic, positively curious, and a technology enthusiast.

Some of the total rewards we offer…

  • Holistic well-being for all employees including a Well-being allowance and a Wellness Benefits bundle
  • A $1,000 (country equivalent) WFH allowance
  • Paid leave, so long as you promise to come back!
  • 90-Day Passport program – work from anywhere in the world for 90 days/year.
  • Got Lunch? We allow $15 per week expensed (country equivalent) for lunch
  • Unlimited access to the online learning platform Udemy to help you develop your skills.
  • Virtual initiatives and events to keep you connected with your colleagues.
  • Generous Employee Referral Bonus program.
  • And much more