Job Description

Company snapshot:

· Multi-award-winning company

· Fast-growing company specialising in professional services

· Established global market leader with well-known brands

· Exciting period of growth for the business

The role:

As a Customer Success Manager, you will be responsible for,

• Onboarding new customers and ensuring they are well-steered for deployment as quickly as possible
• Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
• Representing the “voice of the customer” and collaborating with various stakeholders, internal and external
• Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts
• Analysing customer software usage and creating effective campaigns to increase customer engagement
• Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption

About you:

• Proven Customer Success / Account Management experience
• Experience in the SaaS / software / tech space is desirable but not essential.
• Excellent written and verbal communication skills

The package:

• Basic salary to £40,000
• Generous bonus scheme in place
• Flexible working options

Based on their office location just outside Hertfordshire, this role offers flexible working to all employees, with the requirement to be in the office once every two months.