Job Description

JOB DESCRIPTION

To cope with our business growth, we are currently looking for a high-caliber candidate to join us as a Customer Success Officer, mainly focusing on client account management.

Responsibilities:

• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or system
• Promote the value of the product
• Promote value through customer experience
• Assist in creating training courses and educational materials

Requirements:

• Experience in IT solutions, customer service, or account management
• Exceptional ability to communicate and foster positive business relationships
• Knowledge of HRMS, cloud-based system or low-code platform will be an advantage
• Customer obsession, responsive and detail-minded

(Only shortlisted candidates will be contacted)

Personal Information Collection Statement (PICS)

The personal data collected will be used by our member(s) of the recruitment team for recruitment purposes only. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of 3 months. When there are vacancies in our subsidiary or associate companies during that period, we may transfer the candidate’s application to them for consideration of employment. And, all information will be kept confidential during that period and be destroyed after use.

Mark Chan
19/F, Rykadan Capital Tower,
135 Hoi Bun Road,
Kwun Tong, KLN
Hong Kong