Xplor – Customer Success Coordinator – Brisbane, Australia

Take a seat on the Xplor rocketship and join us as a QikKids Customer Success Coordinator to help people succeed across the world.

We’re a global team of builders, listeners, and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their businesses, engaging consumers, and doing what they love.

About the opportunity

You’ll join our Qikkids Customer Success team —the team helps our Qikkid customers become successful through the use of our platform, ensuring retention and customer happiness.

Reporting to the Customer Success Lead, you’ll help us:

• Support the wider team by answering customer inquiries
• Be a proactive member of your team advocating customer needs internally, owning their challenges, and working on ways to prevent them from recurring
• Respond to inquiries via phone, chat, and email and work to ensure every inquiry is answered in accordance with our SLAs
• Handle dissatisfied customers in a polite and professional fashion
• Maintain broad knowledge of all company products, services, and promotions
• Support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• Monitor the performance of systems and assist with the identification of potential issues

What would make me a good candidate?

We are looking for positive, self-motivated people that are eager to learn. We also look for the following attributes and experience in our Customer Success team members:

• You have 2+ years of previous experience in a childcare role and/or customer-facing position
• You’re motivated by a fast-paced environment where you will have to constantly adapt – no two days are the same!
• You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
• You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers’ queries
• You’re able to multitask, prioritize, and manage time effectively
• You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
• You are a true team player that understands we all have to sometimes roll up our sleeves and pitch in

The following experiences would be advantageous

• You have a background in (early) childcare education or/and exposure to CCS software (e.g. Qikkids)
• Having an understanding of how a childcare center runs would be a massive plus

Life at Xplor

You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

For this position, we offer a hybrid and flexible working model, where you’ll spend two days per week in the office and three working from home ( The first 2 months are 5 days in the office for training)

Some of the perks of working with us:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via talent@xplortechnologies.com.

More about us

Xplor Technologies is the first global platform integrating Saas, payments, and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing ‘everyday life’ industries: Childcare & Education, Fitness & well-being, Field Services, and Personal Services – and a global, cloud-based payments processing platform.

With operations in North America, Australasia, Europe, and the U.K., we serve over 78,000 businesses that processed over $31 billion in payments, in over 140 countries in 2021.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via talent@xplortechnologies.com.

More about us

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & well-being, Field Services, and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.

Good to know

To learn more about us and our products, please visit www.xplortechnologies.com/au/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please also note that successful candidates will be required to obtain a Working With Children Check/Blue Card as part of their employment.

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.