Workday – Enterprise Customer Success Manager, London

Job Description

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team

Are you looking to join a team of highly focused, committed people who know the importance of employee motivation and experience in today’s world and are keen to help build phenomenal places to work. As an Enterprise Customer Success Manager you will lead collaborative projects to embed employee voice in a wide range of diverse, global organisations. We pride ourselves on developing and maintaining ongoing relationship with our customers. As a team, we work in close partnership with some of the largest and most well known brands in the world. You will be working with companies that are facing and influencing some of the most exciting challenges of today – climate change, growing automation and new ways of working to name a few.

You will work in close collaboration with senior HR leaders, company executives and board members to gain a detailed understanding of how the customer’s organisation works, what success looks like to their key partners, and the resources required to reach these goals. You will act as a strategic partner with the accounts, navigating through complexity and building for long term success.

Together with the customer you will plan and own the launch of Peakon across the organisation handling the change to continuous listening, guiding leaders throughout on how to act on the feedback and analysis provided by the platform, and guide the organisation on an ongoing basis throughout the lifecycle of the customer. In doing so, you’ll play a key role in building a leadership culture of listening and improvement through a data-driven approach with the overarching goal of achieving business outcomes and performance.

About the Role

We partner with our biggest and most complex customers to project manage the implementation of Peakon. We seek to build strong and positive relationships with each customer to ensure for mutual benefit. We believe that employee voice is central to the success of the organisations of today. We look for upsell opportunities working very closely with Account Directors and Sales Directors in account planning with the purpose of adding value for our customers and for Peakon. We identify Peakon advocates and ambassadors to provide possibilities for spreading the Peakon love. We support our Revenue partners at prospect meetings.

We contribute to the product input feedback process internally at Peakon to ensure constant and valuable customer input is available to the product team and advocate and prioritise as required. We collaborate cross functionally with many teams internally and support our team mates whenever we can with direct help and knowledge sharing.

About You

Basic Qualifications

• 5 – 10 years meaningful work experience in a Customer Success/Project management/Engagement-HR role.

Other Qualifications

• Experience with Gainsight and salesforce.com is highly preferred.
• Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organisations.
• Strongly interested in technology and software development.
• Superior communication skills. Internal and external, written and oral communication are critical in this role.
• Ability to present and interact with C-level teams with ease and professionalism.
• Analytical and process oriented.
• A desire to incorporate feedback and personally grow as a team member, leader, and a professional.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!