Volta Trucks – Customer Success Lead, Paris, France

November 19, 2022
$80,000 - $130,000 / year
Application deadline closed.

Job Description

We are looking for a Customer Success Manager to join our TaaS (Truck as a Service) division.

We’re working to solve some of the most challenging environmental problems in the city center, last-mile logistics, which means an opportunity to have a significant impact on the world around us, and what it will look like in the future, from your very first day.

We want to revolutionize city center logistics in order to make urban environments better places to live and work. We’re creating the world’s safest commercial vehicles by re-imagining conventional truck design principles, thanks to our full-electric drivetrain, and thus protecting vulnerable road users. Our electric powertrain also eliminates harmful tailpipe emissions, removing harmful pollutants that contribute to climate change. A crucial part of our journey is building a team of outstanding employees who share our vision for the future and our values of safety and sustainability.

You’ll be joining a world-class team, backed by top investors who all belief in the future we are creating. We have ambitious growth plans for 2022 and beyond, scaling our team and activity at an exciting pace. We are a people-led company focused on creating an exceptional business, and all employees have a high level of autonomy and a platform to make a real impact.

What you will do:

  • Lead the Truck-as-a-Service onboarding process for several customers, project managing the setup of everything from charging infrastructure installation, training, and any required customization to our maintenance and servicing offers
  • Work effectively with the electrical engineers to develop best practices for charger infrastructure project management
  • Ensure the best customer journey from the definition of the project until implementation, enabling customer success and potential upsell
  • Seeking retention rate and growth across different service offerings
  • Help to create the Volta Customer Success process and handbook
  • Support the scaling of the Customer Success team at Volta by helping to bring new team members on board
  • Manage key accounts and initiate conversations with customers about scaling up their electric fleet operations

We would like you to have:

  • Experience in electrical infrastructure project management
  • Previous experience in a customer success or related customer-facing role
  • Excellent communication skills, a willingness to explain things, and the ability to distill complex processes into an understandable format
  • A collaborative approach with a can-do mindset and an ability to energize teams
  • The ability to work autonomously in the fast-paced, complex, and ambiguous environment of a start-up

A typical Volta Trucks person:

  • Thinks and acts in a non-traditional way.
  • Closely shares our values of safety, sustainability, and electrification.
  • Is action-orientated, proactive, and works at pace.
  • Is transparent, progressive & entrepreneurial.
  • Is adaptable, resilient, and open to change.

What working here will be like:

  • We are a small, fast-growing team so you will have a high degree of ownership and accountability, and you will be directly exposed to all areas of the business.
  • We are a start-up, so don’t have a lot of structures and processes. Things change quickly and we acknowledge when we get things wrong and change direction.
  • We are a diverse business, from many nationalities and backgrounds.
  • We really value our people. We have a flexible & remote work environment and a great benefits package & pension scheme

We are committed to creating a first-class work environment. Every employee has a voice and we encourage open communication