Vendr – Customer Success Manager, UK, Remote

Job Description

About Vendr

Vendr is forever changing how companies buy and renew SaaS. With over $1.5 billion in SaaS purchases across 2,000+ suppliers, the Vendr SaaS buying platform enables the world’s fastest-growing companies to purchase SaaS, without friction and at a fair price. Headquartered in Boston with a second location in Charleston and over 280+ employees, we are building a team that can take us to the future state of frictionless buying. Some customers include HubSpot, The Washington Post, and DraftKings.

The Vendr culture is one where kindness, teamwork, mutual support, and bold initiative are encouraged. Read more about our values.

In June 2022, we raised $150M in Series B funding at a $1B valuation, co-led by Craft Ventures and SoftBank with return investments from Tiger Global, Sound Ventures (Ashton Kutcher & Guy Oseary), Y Combinator, and others.

Since 2018, we have:

• Managed $1 Billion+ in software spend
• Saved $200M+ for our customers
• Given our customers thousands of hours back to focus on the important parts of their job

And we’re just getting started. This is your chance to join as we enter hyper-growth and make a massive impact, forever changing the way people buy and sell B2B SaaS. 

NOTE: This is a remote role that can sit anywhere in the United Kingdom

As a Customer Success Manager for Vendr, you’ll be managing 20+ of our Enterprise/Named customers – driving adoption and outcomes leading to renewals, expansion, and advocacy across your assigned portfolio. You’ll be the main point of contact that will onboard and regularly communicate with our customers (typically Heads of Finance, Legal, IT, Procurement, and Engineering) at some of the fastest-growing companies in the world.

What you’ll do:

• Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.
• You will own the lifecycle of the customer relationship, from onboarding through the continued renewal of our solution. You will manage the end-to-end renewal discussion and execution.
• You’ll be partnering with internal teams to drive growth and address customer concerns and feedback.
• You will work with our customer champions to understand their internal process and purchasing requirements to ensure internal teams have the right information to navigate and negotiate SaaS contract deals on behalf of our customers.
• You’ll provide detailed reports to management regarding account health and revenue activity
• Produce ROI reports, conduct QBRs, & proactively monitor account health scores for both opportunities and risks

What we need:

• 3+ years of Customer-facing experience at a high-growth SaaS, B2B, or B2C product company
• Demonstrated ability to achieve renewal revenue targets, exceeding quota.
• Consistently delivers on-time renewals. 
• Excited about building process from the ground up in a fast-paced, startup environment
• A strong commitment to rigorous, quality-driven process methods
• Presentation and rapport-building skills are necessary, should show enthusiasm for working with our customers to help solve problems as we define a new category
• Passionate about service and support – seeks to achieve extraordinary results as part of a high-energy and dynamic team
• Data-driven; you are able to spot trends while troubleshooting, measure customer happiness, and create success metrics
• Must have demonstrated the ability to provide consistent, high-quality responsiveness and overall service to clients
• Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly to change in a fast-paced environment

Vendr is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status, or any other basis protected by federal, state, or local law. While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Why Vendr

• We’re rapidly growing, (3x growth YoY in ARR, 2x headcount growth YoY)
• We’re a disruptor, we’re changing the way saas is purchased and managed
• We have the right value proposition at this time, (we save companies time and money and help them grow efficiently)
• We’re a startup with durable growth, (25M+ ARR, 530+ active customers, financially backed with our recent Series B raise)
• We have great people and strong culture, (check out our values here)
• Competitive pay & benefits **applicable to U.S. employees, ask our team for details on our International benefits**
  • Medical, Dental, and Vision with company-paid premiums
  • HSA contribution
  • Flexible/unlimited PTO
  • 12 paid company holidays in addition to PTO
  • 4% 401k matching
  • WFH stipend
  • Education & wellness reimbursement
  • Annual company-wide shutdown in July

Vendr is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status, or any other basis protected by federal, state, or local law. While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.