Userlane – Customer Success Manager, Europe

Europe
August 28, 2022
Full Time Remote
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Job Description

About the company

Userlane is one of Europe’s fastest-growing technology companies. Our product is designed to make every software instantly accessible for any user and help companies improve their customer and employee engagement. If you are looking for an opportunity where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Userlane is the perfect place for you.

About the role

As our (Senior) Customer Success Manager, you will be responsible for maintaining the relationship with the customer project owner/ business users. Your mission is relationship-focused client management, that aligns client and Userlane goals for mutually beneficial outcomes.

Your mission

  • Build lasting business relationships with your customers through continuous goal setting and achievement and being a highly trusted advisor.
  • Work towards goals to achieve measurable success for each customer.
  • Regularly meet your customers (online & on-site) to ensure optimal usage of Userlane.
  • Preparation and execution of Quarterly Business Reviews with your customers.
  • Drive the development of our Product & Service to sustainably increase value for the customer.
  • Work closely with other Teams like Product and Marketing, and support the Sales-Team in winning key accounts

Your profile

  • Successfully completed your Bachelor studies. You have at least 3 years of work experience in the B2B Software Customer Success, Customer Service or related areas.
  • Experience in preparing and executing workshops and training and already have experience in working with customer success tools (e.g. gainsight, churnzero).
  • Strong affinity for technological solutions and enjoy working towards measurable goals.
  • A strong communicator and are skilled in breaking down complex concepts into digestible information bits.
  • Comfortable engaging with stakeholders of various backgrounds and working independently towards your goals.
  • Fluency in English and German is a must.

What’s in for you…

  • Team & Culture: a high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with members from over 20 countries
  • Compensation: significant financial upside with an attractive and incentivizing compensation package & growth opportunities
  • The DAP Market: Userlane is among the global leaders in the Digital Adoption market. At the same time, we are by far the youngest company in this market with the highest growth rate. 
  • Benefits for all aspects of your life: Depending on where you live, we offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure.
  • 360° Flexibility: work from anywhere & flexible working hours: We are convinced that you know how to get the best out of yourself – no matter where and when. For us, it’s the results that count, not the hours worked. 
  • Userlane University: Our internal university combines all external and internal training opportunities under one roof. So you always have an overview of how you can develop with us! In addition, all Userlaners get a 1.200 € yearly budget and 5 additional days off for personal development.
  • State-of-the-art equipment: Your basic equipment includes the latest Apple or Microsoft devices. If you work remotely, we make sure to provide you with all the hardware you need to work efficiently. 

We’re looking forward to hearing from you!

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