Job Description

About the Role

The Uber Transit team is looking for sharp, highly motivated individuals to join our customer success team! As a Transit Customer Success Manager, you will work efficiently and effectively with our transit agency partners to ensure they are deriving value from Uber Transit’s products and ensure high customer satisfaction. This role is the main point of contact and project manager between external transit agency contacts and internal product, policy, sales, marketing, and operations teams. They are responsible for managing and optimizing Transit relationships, while also driving maximum value for both Uber and our partners.

What You’ll Do

• Advocate internally and externally. Be the transit agency’s go-to person and navigate internal processes to provide the best outcome for the client and our market.
• Read between the lines. Employ critical thinking and creative problem-solving skills to navigate relationships.
• Work with various teams such as product, marketing, operations, legal, finance, etc. Cross-functional coordination, clear communication, and integrated planning are keys to success in this role.
• Handle the big picture – and the tiny details. You’re organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye on the big picture and flourish by creating new ways to add to existing partnerships
• Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise.
• Work collaboratively with Product and Tech teams to provide customer feedback from top-tier partners. You will own relationships with external business partners, ensuring they have access to our internal teams to achieve program success and drive product improvement.

Basic Qualifications

• Minimum 4 years of experience in customer success management, client-facing account management, or a similar role.

Preferred Qualifications

• Minimum 6 years of experience in customer success management, client-facing account management, or a similar role.
• Experience working with government partners/public sector is ideal.
• Transit experience
• Experience in the technology industry
• Problem solver. You’ll go above and beyond to ensure that any difficulties for our transit agency customers are addressed and that we always work to deliver the best possible product for the agency and riders.
• Instinct for handling partners. Your emotional intelligence makes it easy for you to handle sensitive discussions and navigate multiple partner engagements simultaneously.
• An intuition for people. You’re spending the majority of the time working with various internal and external teams, building and really cultivating new relationships with potential and existing partners and within all parts of an organization. You know how to get teams working together toward our partners’ goals.
• You’re a self-starter. Everywhere you go, you can’t help but flex and stretch your analytical powers, pitching in as needed, and taking initiative to seize opportunities.
• A head for operations excellence. You know how to implement changes and improve processes. A deep understanding of Uber’s tools and systems is a bonus.

For Atlanta, GA-based roles: The base salary range for this role is $85,500 per year – $95,250 per year.

For Chicago, IL-based roles: The base salary range for this role is $96,500 per year – $107,250 per year.

For Dallas, TX-based roles: The base salary range for this role is $96,500 per year – $107,250 per year.

For Los Angeles, CA-based roles: The base salary range for this role is $96,500 per year – $107,250 per year.

For Miami, FL-based roles: The base salary range for this role is $96,500 per year – $107,250 per year.

For New York, NY-based roles: The base salary range for this role is $107,000 per year – $119,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is $85,500 per year – $95,250 per year.

For San Francisco, CA-based roles: The base salary range for this role is $107,000 per year – $119,000 per year.

For Seattle, WA-based roles: The base salary range for this role is $96,500 per year – $107,250 per year.

For Washington, DC-based roles: The base salary range for this role is $107,000 per year – $119,000 per year.

For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.