Tribal Group – Senior Customer Success Manager, UK Remote
Job Description
About the role
We at Tribal, the EdTech global leaders, are seeking to recruit a new Senior Customer Success Manager to provide a first-class service to our Higher Education customer base, and work out of our friendly and established Customer Success & Support team.
As the Senior Customer Success Manager, you will be tasked with managing customer relationships and proactively managing the maintenance of a high standard of service to all our HE customers both in UK & Internationally.
Strategically, the Senior Customer Success Manager will work with senior external stakeholders on short and longer-term key objectives; also working as the day-to-day point of contact for escalations and general problem-solving matters.
A further key requirement of the role will be managing and reporting on data related to the service, with a requirement to present to senior management & C-Suite levels of the audience on occasion.
The person
An experienced Customer Success Manager with an experience similar to the aforementioned role requirements
Practical experience from a company/organizational background either within Higher Education (including working with these as customers or internally within HE) and/or working for a technology services/SaaS business
Proven experience in achieving high-level customer success targets and objectives
The ability to think strategically as well as operationally day to day
A confident individual and strong relationship builder
What can Tribal offer me?
This is an unrivaled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialize in education, training, and learning. Our software is world class and we believe we give our teams the tools, environment, and training to be world-class too.
Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.
To apply please complete our short application form and attach your most up-to-date CV.
As an equal opportunity employer, Tribal celebrates diversity and is committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.
Note to all applicants – Tribal reserves the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
