Customer Success Manager responsibilities include:
– Sustaining business growth and profitability by maximizing value.
– Analyzing customer data to improve customer experience.
– Holding product demonstrations for customers.
– Establish clear client retention goals.
– Process milestones for the clients and employees to work toward.
– Assist customers with setting up and navigating programs or software.
– Promote the value of the product.
– Upsell services and products with the brand image.
– Promote value through customer experience.
– Assist in creating training courses and educational materials.
– Review customer complaints and concerns and seek to improve the customer experience.
Requirements and skills :
– Experience working with brand image and promoting value through customer experience
– Exceptional ability to communicate and foster positive business relationships
– Technical skills required, as they relate to the use of the product or service
– Accountability and personal organization are essential
– Experience in managing a diverse group and training each according to company standards