– Customer Success Manager (3-6 yrs) – Noida, India

March 1, 2023
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Job Description

Customer Success Manager responsibilities include: 

  • Sustaining business growth and profitability by maximizing value. 
  • Analyzing customer data to improve customer experience. 
  • Holding product demonstrations for customers.


  • Establish clear client retention goals. 
  • Process milestones for the clients and employees to work toward. 
  • Assist customers with setting up and navigating programs or software. 
  • Promote the value of the product. 
  • Upsell services and products with the brand image. 
  • Promote value through customer experience. 
  • Assist in creating training courses and educational materials. 
  • Review customer complaints and concerns and seek to improve the customer experience.

Requirements and skills :

  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships 
  • Technical skills required, as they relate to the use of the product or service 
  • Accountability and personal organization are essential 
  • Experience in managing a diverse group and training each according to company standards