Job Description

Customer Success Manager responsibilities include: 

• Sustaining business growth and profitability by maximizing value. 
• Analyzing customer data to improve customer experience. 
• Holding product demonstrations for customers.

Responsibilities

• Establish clear client retention goals. 
• Process milestones for the clients and employees to work toward. 
• Assist customers with setting up and navigating programs or software. 
• Promote the value of the product. 
• Upsell services and products with the brand image. 
• Promote value through customer experience. 
• Assist in creating training courses and educational materials. 
• Review customer complaints and concerns and seek to improve the customer experience.

Requirements and skills :

• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships 
• Technical skills required, as they relate to the use of the product or service 
• Accountability and personal organization are essential 
• Experience in managing a diverse group and training each according to company standards