Tek Experts – Customer Success Manager – English/Spanish – Sofia, Bulgaria

We’re seeking an organized and detail-oriented customer success professional to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to ensure products meet customer needs and to stay informed on standard concepts practices, and procedures for serviced products. You should expect to support multiple accounts and multiple products, promoting retention, loyalty, and account growth.

A career in tech. Work with the biggest and best names in technology.  

Tek Experts is a leading global provider of technical support and professional services on behalf of the world’s largest technology enterprises. Our highly specialized technology focus is helping redefine an industry, making technology support a highly strategic, value-creation engine for today’s digitally transformed enterprise.

Responsibilities

This role will:

• Act as a subject matter expert on assigned products and answer customer and internal employee questions about implementation procedures.
• Develop a thorough working knowledge of the suite of products.
• Understand how our customers are utilizing our products and recommend additional features they can leverage to enhance their business.
• Ensure client configuration aligns with recommended best practices.
• Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.

Qualifications

In this role:

• Proficiency in both written and spoken English and another language (i.e., Spanish, French, German, Hungarian, Portuguese, Japanese, Russian, or Korean).
• A bachelor’s degree from an accredited college or university, or equivalent work experience, is required.
• At least 2 years of experience as a Customer Success Manager are required.
• Excellent spoken and written communication skills and presentation skills are required, with the ability to effectively convey a variety of topics to a diverse audience.
• A passion for technology and familiarity with enterprise software applications are required.
• Exceptional time management skills, the ability to prioritize multiple tasks, and the ability to meet deadlines in a fast-paced environment are required.
• Experience providing high-level client support, both internal and external, is required, including the ability to build strong client and team member relationships.