We are a fast-growing company looking for an entry-level customer success manager to join our team. The person in this role will be responsible for the success of all customers, ensuring they have positive interactions with us through customer service, sales, marketing, and other channels. The successful candidate must have strong communication and excellent interpersonal skills. You should also possess exceptional organizational skills, which include the ability to work independently or under pressure while maintaining confidentiality.
Detailed job duties include:
- Manage the day-to-day operations of a customer service team.
- Lead all aspects of customer success, including planning, developing, managing, and reporting on daily activities to ensure that customers are satisfied with their experience.
- Provide feedback for improvement in processes and procedures.
- Communicate progress reports as needed or requested by management.
- Support internal teams through continuous improvement initiatives (eg, training) while maintaining high levels of quality assurance across multiple departments/units.
- Develop and maintain effective relationships with key organizational stakeholders who are interested in customer success.
- Experience working directly with customers
- Strong communication skills, both written and verbal
- Ability to work well as part of a team
- Ability to maintain effective rapport with internal stakeholders through strong listening skills
- Excellent organizational skills including time management, problem-solving, decision-making, and project management