Job Description

Job Description

We are hiring for Customer Success Manager / Inside Sales Manager for one the fastest growing startups HQ based in Gurgaon.

Position – Customer Success Manager / Inside Sales Manager

Experience – 5 + years

Location- Gurgaon

Experience in – SAAS B2B sales Must ( Large Ticket size )

Please find below mentioned details for the same.

Customer Success Manager Job Description Template

– We are looking for a customer success manager who possesses a strong drive for results.

– Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

– You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

– Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

– The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities:

– Develop and manage client portfolios.

– Sustain business growth and profitability by maximizing value.

– Analyze customer data to improve customer experience.

– Hold product demonstrations for customers.

– Mediate between clients and the organization.

– Handle and resolve customer requests and complaints.

– Aid in product design and product development.

– Assist customers as needed with setting up and navigating programs associated with service

– Experience work in Seek to promote the value of and upsell services and products with brand image and promoting value through customer experience

– Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

– Promote an energetic fan base for services and locate brand ambassadors to share the product’s benefit and value

– Maintain a detailed understanding of services, assist customers with questions and suggest the best products for their needs

– Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualifications for Customer Success Manager

– 5+ years of experience in customer service or customer success position strongly preferred

– Experience working with brand image and promoting value through customer experience

– Exceptional ability to communicate and foster positive business relationships

– Technical skills required, as they relate for the use of the product to service to be solid

– Accountability and personal organization are essential

– Experience in managing a diverse group and training each according to company standards

– Ability to establish milestones and keep all team members on task

– Experience analyzing and optimizing the existing processes in the Customer Success department

– Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

Riddhi