Job Description

Job description

We are searching for bilingual customer success talents to join our global AI SaaS client for their growing enterprise business.

As a Customer Success Manager, you will become a trusted advisor to clients on how to apply enterprise solutions best to achieve their business goals; providing support, upselling at new opportunities, and educating clients on the latest information!

Our client welcomes anyone with digital marketing/online advertising knowledge and experience in a customer-facing background and will support your career development with strong training and support programs.

Here are extra benefits to expect:

• Stable, successful company with flexible work-styles
• International, open-minded work environment – free snacks & drinks for all
• Strong community & team gatherings – attend exciting events
• Excellent compensation & allowances

… & many more!

Requirements:

• 2+ years’ experience working within customer success (or any relevant customer service/sales function); ideally in SaaS or IT area
• Experience in digital marketing or strong industry knowledge is a plus!
• Motivated to learn more about the online advertising industry and data analysis/monitoring
• Business fluency in Japanese & English