Snaphunt – Customer Success Manager – Remote, Singapore

February 27, 2023
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Job Description

The Offer

Work alongside & learn from best-in-class talent
A role that offers a breadth of learning opportunities
Attractive Salary & Benefits

The Job

Your Responsibilities will include:

  • Looking for a maverick who is passionate about increasing digitals share of Business for clients
  • Overall responsibility for monthly/quarterly/annual revenue from a set of Strategic Clients
  • Define and Execute strategy for retention and cross-sell for every account
  • Understand client known and unknown needs and partner with the Delivery and product team to address client needs
  • As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
  • Engage with CMO, Head of Digital Marketing, Head of Digital, Head of Analytics, Head –Innovation, and other C-level executives.
  • Provide Client and market-level insights for product innovation
  • Lead presales for the region & given a set of accounts
  • Work closely with Clients toward Customer Advocacy for evangelizing Case Studies & PRs

Ideal Candidate

Skills Required:

  • 2-3 years of Mar Tech experience, with strong, demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms.
  • Must have excellent communication skills.
  • Proven track record of upselling/cross-selling
  • Experience in working with and influencing customers at multiple levels up to CXOs.
  • Willingness to travel, if required on short notice.
  • BFSI(Banking, financial services, and insurance), Retail, or Telecommunication experience is a plus