Snaphunt – Customer Success Manager – Remote, Singapore
Job Description
The Offer
Work alongside & learn from best-in-class talent
A role that offers a breadth of learning opportunities
Attractive Salary & Benefits
The Job
Your Responsibilities will include:
- Looking for a maverick who is passionate about increasing digitals share of Business for clients
- Overall responsibility for monthly/quarterly/annual revenue from a set of Strategic Clients
- Define and Execute strategy for retention and cross-sell for every account
- Understand client known and unknown needs and partner with the Delivery and product team to address client needs
- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
- Engage with CMO, Head of Digital Marketing, Head of Digital, Head of Analytics, Head –Innovation, and other C-level executives.
- Provide Client and market-level insights for product innovation
- Lead presales for the region & given a set of accounts
- Work closely with Clients toward Customer Advocacy for evangelizing Case Studies & PRs
Ideal Candidate
Skills Required:
- 2-3 years of Mar Tech experience, with strong, demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms.
- Must have excellent communication skills.
- Proven track record of upselling/cross-selling
- Experience in working with and influencing customers at multiple levels up to CXOs.
- Willingness to travel, if required on short notice.
- BFSI(Banking, financial services, and insurance), Retail, or Telecommunication experience is a plus
