Siemens – Senior Customer Success Manager (SEA & ANZ) – Central Region, Singapore

February 27, 2023
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Job Description

Job Description

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

At Siemens, we are always challenging ourselves to build a better future. We are all about empowering companies of all sizes to embrace complexity and leverage it to enhance productivity and gain a competitive advantage.

We are on a mission to hire the very best as our Customer Success organization is focused on creating a culture centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day.


We are hiring for a Senior Customer Success Manager who can become a strategic advisor and become partner to our customers. You will play a crucial role in enabling the continued adoption of our cloud solutions and ensuring their business outcomes are met while building long-lasting relationships with our customers. Reporting into the Director of Customer Success APAC, this position requires a blend of business strategy, consultative mindset, drive best in class service to drive maximum value and adoption of Siemens solutions. The role is a highly collaborative role driving change management, identifying opportunities and adoption activities while executing on Customer Success Plans and Business reviews with key business decision-makers. The CSM will be closely working, engaging, and aligning with sales teams on renewal, expansion strategies and driving change within the organization.

Minimum Qualifications:

  • Minimum 8+ years of experience in a customer-facing role and managing B2B customers.
  • Proven experience in Customer Success would be preferred.
  • Experience in Consulting/Pre-Sales/Project Management would be required.
  • Have an excellent understanding of Cloud/SaaS technology, digital transformation, and the ability to explain how technology drives business value.
  • Have a high level of accountability and strong ownership.
  • Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners).
  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision-makers.
  • Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers.
  • Ability to learn quickly, work in a global team, and manage change effectively
  • Excellent communication and presentation skills.
  • Have the desire for continuous learning and growth.

Preferred Qualifications:

  • Have prior experience in supporting Automotive/Manufacturing customers.
  • Ability to map the customer’s business process to product capability.
  • Have an interest in better understanding both business and technology solutions.
  • Experience with transformation and/or program management.
  • Have an analytical and process-focused mindset.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package that includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens Software. Where today meets tomorrow.