Sidetrade – AVP of Customer Success – London, UK

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Job Description

Sidetrade – AVP, Customer Success


Are you an experienced Credit & Collections Leader looking for a new challenge using your skills in a new direction? Customer Success is the new frontier for experienced Order-to-Cash professionals. You have a history of making O2C teams successful one by one – now is your chance to make many successful at the same time using our ground-breaking platform!

As Sidetrade’s AVP Customer Success for Northern Europe & APAC, you and your team will be in charge of our enterprise clients based in these regions, driving adoption and helping customers achieve and sustain excellence within their Order-to-Cash space. The customers’ success leading to renewals, expansion, and advocacy.

What you will be doing:

  • Use your extensive Order-to-Cash & leadership skills to manage and grow the Customer Success Team in charge of Northern Europe and APAC
  • Be the main point of contact between the company and a set of named enterprise accounts
  • Leverage your professional Order-to-Cash experience to provide insights to customers and ensure that they get the most out of the Sidetrade solution(s) they use
  • Understand and support the customers’ Order-to-Cash KPIs, strategic objectives, and Credit Management Landscape
  • Be the voice of the customer when dealing with Product Management, Professional Services, Sales, Finance, and Support teams
  • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Identify upsell and cross-sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
  • Understand each customer’s outcomes by communicating with key stakeholders, analyzing customer health metrics, and providing insights that will lead to success.


What you’ll need to be successful:

  • 10+ of experience as a Credit Management leader in large organizations
  • Experience in implementing O2C software/systems within your organization
  • Track record of developing Credit Management professionals
  • Relevant professional designation (CICM, CCE, RGCP, or equivalent)
  • Ability to manage a portfolio of enterprise clients with projects running simultaneously
  • Strong client-facing skills
  • Excellent verbal and written communication and presentation skills
  • Success working in a fast-paced environment with a rapidly growing company
  • Bachelor’s or Master’s degree in Finance, Business Administration, Economics, or a relevant field
  • Open to some travel to meet with customers