Sanofi – Customer Centricity Head GSA – Berlin, Germany

February 28, 2023
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Job Description

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About the job

Our Team:

At Sanofi, we’re building a team of brilliant individuals for our general business unit General Medicines with its broad portfolio in Diabetes & Cardiovascular. The people working for us are the most critical ingredient to our success story. As ‘Customer Centricity Head’ you are a key driver for a total customer focus approach by ensuring the design and execution of HCP co-creation campaigns together with the Sales hubs, national campaigns, and customer segmentation.

Main responsibilities:

  • Responsible for leading the Customer Segment Leads as well as the Area Customer Centricity Leads with best-in-class content and channel mix tactics
  • Accountable for alignment of customer requirements with Sanofi General Medicines capabilities to deliver a differentiated segment value proposition represented by a portfolio of products, services, and solutions
  • In charge of high level of understanding of customer needs & opportunities for the General Medicines portfolio at the specific customer segment
  • Monitoring of the right implementation of area-specific projects together with Commercial Leads and national campaigns in close alignment with Growth Leads
  • Ensuring Management & development of direct reports (12) & key talents (with People & Culture support)
  • Respecting corporate commitment and compliance guidelines in BU

About you

Education and Professional Experience

  • Excellent knowledge of the pharmaceutical industry
  • Several years of proven successful management experience
  • Exposure to an international environment with profound knowledge of marketing, sales, and finance enriched with international project management, business development, production, registration, legal, and logistics

Soft skills

  • Strong people management skills & ability to develop new talents
  • Ability to engage people & collaborate transversally
  • capability to partner with key public stakeholders


  • fluency in English and German in speaking and writing

Pursue Progress. Discover Extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at!

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients, and customers. We respect and celebrate the diversity of our people, their backgrounds, and experiences, and provide equal opportunity for all.