Job Description

We have an excellent opportunity for a motivated Customer Success Specialist! Are you a customer service professional who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships? Then we have the position for you. This role involves managing customer relationships, working in a high-volume environment, and helping maximize the customer experience to help drive loyalty and increase revenue.

Key Responsibilities

– Provide outstanding customer service in a fast-paced environment via phone and/or email correspondence

– Dive into complex issues and problems

– Lead training for customer-facing staff to improve customer service and loyalty

– Brainstorm and implement strategies to improve the customer experience

– Design, track, and analyze customer success metrics

– Promote customer loyalty, retention, acquisition

Requirements

– Familiarity with call-tracking and being held accountable to KPIs

– Advanced business writing skills, including the use of email correspondence

– Outstanding research, analytical, and interpersonal skills

– Strong technical skills including knowledge and experience with customer relationship management software (CRM)

– Prior customer service/call center experience, preferably in a fast-paced & high-volume environment

If you meet the experience expectations and have immediate availability we want to hear from you!

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